Sales Operations Specialist

Competency Requirements

• Diploma in Engineering, Mechatronics Engineering, Biomechanics preferred.
• Proven experience in sales operations, logistics coordination, or inventory management (2–4 years preferred).
• Strong organizational skills with excellent attention to detail.
• Effective problem solving, case management and customer service skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory or ERP systems.
• Ability to multitask,prioritize, and manage time effectively in a dynamic environment.
• Strong communication (written and verbal) and interpersonal skills to work across teams.

Key Responsibilities

1. Rental Scheduling & Coordination

• Schedule and coordinate all rental cases in alignment with sales and app teams.
• Act as the point of contact for internal and external stakeholders regarding rental timelines and status.
• Ensure proper documentation and tracking of all rental activities.

2. Equipment Logistics Management

• Oversee the end-to-end movement of equipment for rental cases, including dispatch, delivery, and return.
• Collaborate with logistics partners and internal teams to ensure timely and accurate equipment transfers.
• Track equipment location and condition to minimize downtime and maximize availability.
• Conduct simple maintenance of equipment, where necessary.

3. Inventory Management

• Monitor and maintain inventory levels for both Applications and Service departments.
• Coordinate with procurement to manage stock levels, orders, and replenishments.
• Conduct regular audits and generate reports to ensure data accuracy and accountability.

4. Reporting and Data Entry

• Generate and analyze reports to support sales and operational decisions.
• Data entry and report generation for sales and operations team.
• Coordinate with applications team to update the units deployment database on a regular basis

5. Process Improvement and Ad-Hoc Projects

• Identify opportunities to streamline scheduling, logistics, and inventory workflows.
• Support the development and implementation of SOPs related to rental operations and inventory.
• Engage in ad-hoc projects,working in close collaboration with cross-functional partners.
• Assisting and support document preparation, where necessary.