Sales Operations Manager

Heilind Asia Pacific (SG) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in the interconnect components industry is looking for an APAC Operations Manager. This role involves coordinating sales strategies, enhancing productivity through system improvements, and managing team effectiveness. The ideal candidate will have over a decade of sales experience and a degree in a relevant engineering field, along with strong communication skills.

Qualifications

• At least 10 years of sales experience, preferably in interconnect components.
• Good command of Mandarin and English.
• Positive attitude and willingness to learn.

Responsibilities

• Coordinate and execute strategies to achieve Sales, Profitability, and Customer satisfaction goals.
• Work with IS/IT for business system improvements affecting productivity.
• Drive measurement and improvement regarding Sales and delivery performance.

Skills

Time management

Multi-tasking

Team player

Good communication

Detail-oriented

Service-oriented

Education

Degree in Electronics, Electrical or Mechanical Engineering

Job description

Scope of Responsibility

• Work with Management to coordinate and execute strategies and actions to ensure that all Sales, Profitability, and Customer satisfaction goals are achieved

• Engage with Branch Managers to share best practices and develop consistent, efficient tools and policies.

• Be a dependable and model representative committed to Heilind and a visible example to employees, customers, and suppliers

• Lead, motivate, and promote camaraderie

Communication

• IS/IT Interface and liaison for all enhancement requests, system changes and new releases

• Work with all departments to answer questions or elevate issues

• Communicate all relevant policies and procedures to the appropriate employees

• Report system processes not working to its full capacity to IS/IT

• Liaison for division, regional, and corporate communication

• Communicate to Inside Sales Teams to manage branch backlog so that forecast visibility is clear

Strategic Operational Responsibilities

• Work with IS/IT and Management to recommend and develop improvements in business systems that affect quality, productivity, profitability, or growth

• Increase efficiencies and productivity

• Assist with Workload balancing in the branches

• Insure trainings are done adequately and there is understanding by the employees

Tactical Operational Responsibilities

• Drive the measurement and improvement of company objectives regarding Sales, GP%, Reserve inventory management, On Time Delivery, and RMA’s and credits.

• Develop, Analyze and review reports that will assist with managing the business.

• Identify problem and low profitable Customers

• CPA (Customer Profitability Analysis) review and recommendations

• Training curriculum and support for inside sales processes and programs

• Recommend Customers for automation to increase efficiencies and profit

• Proactively analyze, recommend, develop, implement, and monitor Inside processes and programs affecting productivity

Specific Tactical responsibilities of APAC Operations Manager

• Workflows – in some tables for approval

• Coordinate with HR and compliance officer on Customer Contracts and Legal Documents review

• Review GP alerts or issues from Product and assist with resolution

• Drive margin corrections with inside sales team, product, and Staff Services (Joann in US, YK in Asia)

• Involvement in top customer’s needs (quotes, pricing holds, documentation, line down situations, expedites)

• Load balancing evaluation to identify and recommend the addition of employees

• Elevation of credit issues within the branches (short pay, late, price discrepancies) that are not being dealt with

• Monthly one on one meetings with each Inside Sales Supervisor

• Liaison with IS/IT on branch issues

• Coordinate training sessions

• Help develop quote strategies with all divisions

• Regular conference call with entire Inside Manager teams

• Review updates, challenges, and successes

• Inventory reserve resolutions and issues

• Drive solution on slow moving inventory

• Elevation point for Asset with the branches and employees

• Drive corporate initiatives with the Inside team

• Drive SBM/Supplier target accounts

• Work with the RPS team and IS/IT on ecommerce and automation tools

• RPS audit coordination for noncompliance of audits, slow moving inventory, and adding or removing parts from a program, especially consignment

• Customer tracker and slow-moving inventory (reserve) review

• Quality liaison and elevation point

• Warehouse calls and solutions with Customer requirements

• Human Resource advocate on difficult Inside team behavior

• Manage Customer VPA’s

• System software testing and documenting

• Attend Sales Meetings

• Final escalation point for inventory allocation problems

• Support traffic and logistics issues

• MR receive and revert to sales increase or drop. Remind sales when customer MR not receive.

• Customer Tracker – every 15th of the month.

• Global Contact upload – Every quarterly basis

• Customize Label – by request

• New or Existing Customer program – by request

• New or Existing Supplier program – by request

• E-store account (customer/internal) – by request

• Consignment report – Every 1st of the month

• MRP report – Every Friday

• Report past due SO to sales

• Check missing/no approval Buffer SO & update Buffer liability list for those SO not provided

• EBiz Dashboard error –report to sales on the errors

• Operational support for other departments

Requirements:

• Degree holder or above, preferably in Electronics, Electrical or Mechanical Engineering

• At least 10 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.)

• Good command of Mandarin andEnglish

• Good time management and multi-tasking skills

• Team player and able to communicate with all levels/departments

• Positive attitude, detail-minded, service oriented and willing to learn