Sales Operations Manager

Key Responsibilities

• Sales Strategy & Execution

Collaborate with leadership to develop and execute sales strategies aligned with business goals

Translate strategic objectives into actionable sales operations plans

• Sales Process Optimization

Define, implement, and continuously improve scalable sales processes and workflows

Ensure compliance and consistency in sales methodologies across regions and teams

• Sales Forecasting & Analytics

Oversee accurate forecasting, pipeline management, and sales performance reporting

Analyze sales metrics to identify growth opportunities and process bottlenecks

• Technology & Tools Management

Manage CRM systems (Salesforce) and other sales technologies

Drive automation and digital tools adoption to improve productivity

• Performance & Incentive Management

Design and manage sales compensation plans and incentive structures

Monitor quota attainment, KPIs, and performance trends

• Cross-functional Collaboration

Liaise with marketing, finance, product, and operations to ensure sales alignment

Support new product launches and go-to-market initiatives

• Team Leadership

Lead, mentor, and grow the sales operations team

Establish a high-performance culture with clear accountability and development paths

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (Master’s degree is a plus)

• 8–12 years of experience in sales operations, sales enablement, or strategy, preferably in a B2B environment

• Proven experience in leading sales operations teams and driving cross-functional initiatives

• Strong analytical and strategic thinking skills

• Expertise in CRM systems and sales analytics tools

• Excellent communication, leadership, and stakeholder management abilities

Key Competencies

• Strategic and executional mindset

• Data-driven decision making

• Change management and process improvement

• Stakeholder influence and business partnering

• Team leadership and talent development