Sales Operations Manager

Pandora A/S; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global jewelry brand is seeking a Sales Operations Manager for the Asia Cluster in Singapore. This role leads a team, driving operational excellence and collaboration between sales and cross-functional departments. The ideal candidate has over 5 years of experience in retail or FMCG, strong leadership skills, and a strategic mindset. The company values inclusivity and personal growth, offering a dynamic work environment with numerous benefits.

Benefits

Performance-based rewards

Access to global leadership development programs

Opportunity for internal mobility

Qualifications

• Minimum 5 years of experience in retail, fashion, or FMCG industries.
• Proven leadership experience with strong interpersonal and team development skills.
• Experience from a global matrix organization preferred.

Responsibilities

• Lead and ensure strong, consistent sales operations across multiple markets.
• Align operational initiatives with broader sales strategies.
• Analyze and improve operational workflows.

Skills

Leadership skills

Strategic thinking

Cross-functional collaboration

Problem-solving

Education

University degree in Economics or Business Administration

Tools

Sales management software

Job description

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Are you a strategic and detail-oriented leader with a passion for retail operations? Do you thrive in a fast-paced, collaborative environment where you can drive operational excellence and support commercial success? If so, this could be your next career move!

About the role

AsSales Operations Manager, Asia Cluster, you will lead a team of 4 FTE. This role is pivotal in enhancing the efficiency, effectiveness and consistency of store operations across O&O retail and distributors/partners, refining processes, and ensuring seamless alignment between the sales team and cross-functional departments.

You will coordinate commercial initiatives across the Asia Cluster, working closely with internal stakeholders to ensure smooth planning & execution and continuous optimization. Your leadership will empower the Sales Operations and Sales Support teams to deliver excellence in retail systems, store communications, operational standards, and to enhance our customer experience.

This is a unique opportunity to shape the operational foundation of a high-performing sales organization within a global, matrixed company.

You will foster an inclusive, engaging, and high-performing culture, embedding Pandora’s core values—Dream, Dare, Care, and Deliver—in everything we do.

What you will do

As the Sales Operations Manager, your key responsibilities will include:

• Operational leadership: Lead and ensure strong, consistent sales operations across multiple markets, fostering a culture of continuous improvement.
• Strategic Collaboration: Spar with the Sales Director to align operational initiatives with broader sales strategies and goals, providing insights and recommendations for strategic decision manking.
• Team Leadership:Organize daily operations with and through your team, acting as the primary point of contact and escalation.
• Cross-Functional Collaboration:Partner with departments and field teams to align and execute sales and visual merchandising strategies across the cluster.
• Process Optimization:Analyze and improve operational workflows to boost productivity and support sales teams.
• Collaboration with Global: Collaborate with Sales Ops Team at the global head office to share best practice, streamline processes, and ensure alignment with company-wide strategies
• Retail Support:Serve as the go-to expert for retail-related topics, supporting stores across the clusters
• Distributors: Working with our distributors in the cluster to maintain and elevate operations to top class standards
• Cluster Scope: The Asia Cluster in Pandora has more than 300 points of sale across 11 countries. The cluster drives Owned and Operated Stores in Japan and Singapore and mainly work through partners/distributors in the remainder of the operating countries. The Asia cluster represents an amazing growth opportunity for Pandora.

What we’re looking for

We are seeking a collaborative, detail-oriented, and adaptable leader who thrives in dynamic environments and consistently delivers operational excellence. You are a skilled communicator and problem-solver who can lead a team and build strong relationships across a global organization.

Your profile

• Minimum 5 years of experience in retail, fashion, or FMCG industries.
• Proven leadership experience with strong interpersonal and team development skills.
• Preferable experience from a global matrix organization with both Owned & Operated retail and distributor/partner network
• Background in sales operations, sales support, or a related field within an international organization.
• University degree in Economics, Business Administration, or a related discipline.
• Collaborative, approachable, and team-oriented mindset.
• Hands-on, solution-oriented, and adaptable to fast-paced environments.
• Strong organizational skills with the ability to prioritize and meet deadlines.

Why join Pandora in Asia?

At Pandora, we’re committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we’ve expanded our global workforce by 40% while reducing attrition by 25% - progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection.

We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance-based rewards and access to global leadership development programs. Our culture embraces creativity and individuality and supports internal mobility.

As part of a company committed to sustainability, diversity, and craftsmanship, you’ll have the platform to lead with purpose and shape the future of a globally recognized brand.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

The icing on the cake

This role offers an opportunity in Singapore, a world-class city known for its innovation, sustainability efforts, and multicultural society - making it the ideal location for Pandora’s regional team.

About Pandora

Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.