Sales Operations Manager

ServiceNow; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

A leading company in the SaaS space seeks a Sales Operations Analyst to support APAC sales initiatives. The role involves partnering with regional sales directors, analyzing market opportunities, and improving sales processes through data-driven insights. The ideal candidate will leverage AI capabilities, possess strong analytical skills, and have experience in building effective dashboards.

Qualifications

• Experience in AI integration into workflows.
• Proven experience in building dashboards.
• Strong analytical and financial skills.

Responsibilities

• Drive business process improvements to enhance Sales Performance.
• Develop insights from industry and customer trends.
• Support Sales Leadership in developing key presentations.

Skills

AI integration

Data analysis

Communication

Collaboration

Analytical skills

Education

Experience in SaaS industry

Tools

Microsoft Power BI

Job description

Job Description

What you get to do in this role:

• Partner closely with APAC Solution Sales Director(s) on day to day operations of the business
• Work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process.
• Align corporate strategic priorities into regional application and collaborate effectively with Global functions
• Participate and contribute to sales planning. Develop a qualified view of market opportunities to optimize territory planning and quota setting.
• Drive business process improvements to increase Sales Performance, Opportunity Hygiene, Forecast Accuracy, Pipeline Health, Pipeline Generation, and Sales Reporting Insights
• Understand and draw insights from key industry and customer trends provide insight to the organization
• Enhancing internal workflows to provide to drive productivity across our Sales Teams
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the Solutions Sales Leadership in developing key presentations for internal and external audiences
• Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate hiring, deal structuring, discounting, commissions, territory mapping, split and coverage decisions.
• Key member of the APAC Functional Ops and Sales Analysis team

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Proven experience in building dashboards using Microsoft Power BI is highly desirable.
• Experience working on go-to-market or sales related strategic and operational topics, particularly forecasting and analysis
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
• Strong team player who is also an independent thinker
• Strong analytical and financial skills to work on complex business issues with minimum supervision
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Software as a Service (SaaS) industry domain expertise, and the ability to understand complex technology problems is a plus
• Direct people management experience is required
• Strong people development and influencing skills; able to build and drive extended and virtual teams