Sales Operations Executive

Samsung Electronics Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading electronics firm in Singapore is seeking an individual for administrative support to the Sales Team. Responsibilities include managing customer master data, processing returns, and ensuring accurate reporting. Candidates should have a Diploma in Logistics Management and 3-5 years of relevant experience. Strong proficiency in Microsoft Office and knowledge of customs regulations are essential. This position demands excellent communication and problem-solving skills.

Qualifications

• At least 3-5 years relevant experience in similar industry.
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
• Strong problem-solving skills to address discrepancies.

Responsibilities

• Provide administrative support to the Sales Team.
• Issue Return DO and Credit Note for RMAs.
• Reconcile AR statement to achieve 100% confirmation.

Skills

Fluency in Microsoft Office suite

Strong written and verbal skills

Knowledge of customs regulations

Stakeholder management skills

Attention to detail

Problem-solving skills

Teamwork

Education

Diploma in Logistics Management

Tools

NERP system

Job description

The identified professional will be responsible for the administrative support to the Sales Team to enable smooth operational flow through timely maintenance and coordination of customer master data, Return Material Authorizations (RMAs), recalls, and shipment logistics.

Responsibilities

Return RMAs / Recalls

• Issue Return DO, and Credit Note.
• Document Processing of Sales Adjustment.
• Update RMA Invoice Management status (SDC) in NERP, Check Return PO.
• Recall Process - Update airway/truck/sea bill details (SDC).
• Return Process - Issue /Monitor Return Process.
• Scrap weekly report (Scrap- D for Sales Adjustments).

System Management

• Compile 3PL/vendor to update GR & GI delivery transactions.
• Support material setup / modify.

Customer Master Management and Reporting

• Check the necessary details in customer entry form filled up by Sales Team.
• Review sales view to map up the respective division.
• Input incoterm and Tax classification and conduct checks on payment term.
• Map customer code – Sold to/Ship to and End customer.
• Verify all scrap location inventory data via NERP.
• Verify and consolidate relevant data and status for Closed & Unclosed Recall / RMA

Account Receivable Reconciliation

• Reconcile AR statement using ABC and reconcile to customers' replies to achieve 100% confirmation.
• Follow up customers with amount discrepancy / disputes.

Qualifications

• Minimal Diploma in Logistics Management
• At least 3-5 years relevant experience in similiar industry
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills

Skills & Competencies required for the Role

• Knowledgeable in local & other countries’ customs regulations.
• Strong stakeholder management and proactive communication skills to maintain high customer satisfaction.
• Attention to detail and maintaining accuracy in managing database records, processes, workflows and reconciliation.
• Proficient in Microsoft Office and has experience using NERP system for daily operations.
• Strong problem-solving skills to address any discrepancies and issues.
• Good teamwork to work well with colleagues.