Sales & Operations Executive

This is an IT support group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An innovative online pet shop and pharmacy is on the lookout for a dynamic Sales and Operations Executive to join their growing team. This role is pivotal in managing daily operations, addressing customer inquiries, and ensuring efficient product distribution. The ideal candidate will possess strong customer service skills and troubleshooting abilities, along with a knack for expanding online business and effective communication with sister companies. Join this forward-thinking organization to make a significant impact in the pet retail industry and help shape their operational success.

Qualifications

• Experience in customer service and troubleshooting is essential.
• Ability to manage online operations and communicate effectively.

Responsibilities

• Process purchase orders and issue sales invoices.
• Maintain sales and customer records, and compile monthly reports.
• Manage the shop's website and social media presence.

Skills

Customer Service

Troubleshooting

Communication

Sales Management

Job description

We are an online pet shop and pharmacy looking to grow our team. Operational since 2021, we are seeking an enthusiastic, meticulous, and adaptable sales and operations executive to manage our day-to-day operations, deal with customer enquiries, and ensure accurate packing and distribution of products.

To ensure success, we expect some experience in dealing with customers, as well as troubleshooting abilities. You will be tasked to establish and expand our online business and to communicate effectively with our sister companies.

Sales & Operations Executive Responsibilities:

1. Receiving and processing purchase orders.
2. Issuing sales transaction invoices.
3. Verifying orders, including customers' personal information and payment details.
4. Contacting customers by phone or email to answer queries and obtain missing information.
5. Maintaining and updating sales and customer records.
6. Compiling monthly sales reports.
7. Responding to customer feedback.
8. Identifying new products to add to those on offer.
9. Working with our salesman to expand our sales network.
10. Manage our shop's website and social media presence.
11. Run, manage and market products at trade show booths.
12. Supporting the company with other administrative tasks, if requested.