Sales & Operations Executive

SWIMWERKS ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic sports education company in Singapore is seeking a Sales & Operations Executive to manage student enrolments and coordinate swim class operations. Ideal candidates will have a diploma in Business Administration or Sports Management, and 1-2 years of experience in sales or operations. Strong communication and organizational skills are essential for ensuring high-quality service for students and parents.

Qualifications

• 1–2 years of experience in sales or operations; experience in education or sports is a plus.

Responsibilities

• Manage student enrolments and coordinate swim class operations.
• Respond to inquiries from prospective students and parents.
• Maintain organized records of enrolments and customer information.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Education

Diploma or equivalent in Business Administration or Sports Management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Are you a proactive, people-oriented professional with a passion for sports, education, and delivering excellent customer experiences? Swimwerks is seeking a Sales & Operations Executive to manage student enrolments, coordinate swim class operations, and ensure smooth, high-quality service for our students and their families.

Key Responsibilities

Sales & Customer Registration

• Respond to enquiries via phone, email, and WhatsApp from prospective students and parents.
• Provide detailed information about swim programmes, pricing, schedules, and instructors.
• Follow up with leads and convert them into confirmed enrolments.
• Process registration forms and maintain accurate student records.
• Coordinate with the accounts department to issue invoices, receipts, and relevant documents.
• Upsell additional programmes, packages, or merchandise where applicable.

Operations & Class Management

• Coordinate class schedules, venues, and instructors to ensure operational efficiency.
• Track student attendance and manage parent feedback and special requests.
• Liaise with instructors on class updates, student progress, and any issues.
• Ensure class efficiency and optimize resource use.

Customer Service & Communication

• Act as the primary point of contact for students and parents for all class-related matters.
• Address and resolve feedback or concerns promptly and professionally.
• Send timely updates and reminders about schedules, changes, and upcoming events.

Administrative Duties

• Maintain organized records of enrolments, schedules, payments, and customer information.
• Prepare reports on enrolment trends, class performance, and customer satisfaction.

Requirements

• Diploma or equivalent qualification in Business Administration, Sports Management, or a related field.
• 1–2 years of experience in sales or operations; experience in education or sports is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to work 5.5 days per week, including one weekend day.