Sales Operations Assistant

Menicon Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to enhance customer satisfaction through effective order processing and logistics support. In this role, you'll proactively address customer inquiries, improve relationships, and assist in implementing service solutions that drive efficiency. If you have a positive attitude and a knack for communication, this position offers a fantastic opportunity to contribute to a dynamic team and make a real impact in customer experience.

Qualifications

• NITEC in relevant fields required, with proficiency in Microsoft Office.
• Strong communication skills and a positive attitude are essential.

Responsibilities

• Assist in order processing and logistics to ensure customer satisfaction.
• Proactively address customer inquiries and support service solutions.

Skills

Customer Service

Communication Skills

Problem Solving

Education

NITEC in Customer Experience

Business Administration

Accountancy

Tools

Microsoft Excel

Microsoft Word

Job description

Duties & Responsibilities:

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.

• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.

• Support the implementation of customer service solutions and business process improvements to enhance efficiency.

• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.

Experience:

• NITEC in Customer Experience, Business Administration or Accountancy

• Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.