Sales Operations Area/ Cluster Manager

Watson's Personal Care Stores Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading retail company is looking for a Store Manager Lead to oversee multiple store managers and drive performance against business objectives. The ideal candidate will possess strong leadership qualities, operational experience in retail, and a passion for enhancing customer experiences. This role offers opportunities for growth within the organization as you lead teams to deliver exceptional service and optimize operations.

Qualifications

• At least 3 years of operational experience in a similar capacity.
• Strong leadership qualities and self-driven personality.
• Good communication skills, both spoken and written.

Responsibilities

• Lead and manage a group of store managers to deliver KPIs.
• Analyze reports and identify improvement opportunities.
• Coach and supervise the Store Managers to enhance customer experience.

Skills

Leadership

Analytical skills

Interpersonal skills

Coaching skills

Planning skills

Education

Diploma in Retail Management

Job description

Who We Are Looking For?

To lead and manage a group of store managers to deliver area business plan and KPIs within budget. To be accountable for overseeing the individual store activities are effectively carried out.Assist in achieving financial and operational goals of the business. Coach and supervisor a team of Store Managers to deliver excellent retail experience for our customers in order to achieve sales and other retail targets.

What Awaits You:

• Support to stores on delivering KPIs on Sales, profitability and service standard
• Lead and motivate a team of Store In Charge to achieve business objectives, operations excellence in Store & Service standards
• Analyse reports and trends, to engaged internal functions to identify opportunities and roll out plans
• To assess store environments and workflow in order to put up practical proposals for business improvement
• To comply with company procedures at all times in order to protect valuable assets including its people and to achieve company KPIs
• Review store surrounding retail environments to identify areas for improvement opportunities
• Responsible in identifying potentials candidates among the store teams and groom them as part of succession planning
• Be exemplary role model to the team members in work ethics and sales driven with a flair for creativity
• Perform any other duties as assigned by Management

We Are Excited About You If You Have:

• Diploma holder with a passion for retail management
• At least 3 years of operational experience in a similar capacity
• Knowledge of Retail/ Health & Beauty related industry
• Possess Strong leadership qualities
• Confident & self-driven
• Strong integrity and professionalism
• Results orientated, resourceful, and willing to be “hands-on” when required
• With good analytical skills & commercial sense
• Meticulous and committed
• Strong level of judgement
• Good communication (spoken and written), interpersonal and people management skills
• Coaching and supervisory skills
• Planning skills
• Digitally Inclined

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates