Sales & Marketing - MICE Executive

The Ritz-Carlton Millenia Singapore; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Sales & Marketing Assistant to support their dynamic team. In this role, you will perform essential office duties, prepare sales-related documents, and enhance brand awareness. You will be the first point of contact for clients, ensuring exceptional service and maintaining strong relationships. This position offers a fantastic opportunity to develop your skills in a supportive environment while contributing to the success of a prestigious brand. If you are passionate about hospitality and eager to grow your career, this role is perfect for you.

Qualifications

• Experience in general office duties and sales support.
• Strong customer service and communication skills.

Responsibilities

• Perform office duties to support Sales & Marketing.
• Serve as the point of contact for clients and respond to inquiries.

Skills

Office Management

Sales Techniques

Customer Service

Communication Skills

Education

High School Diploma

Bachelor's Degree in Business or Hospitality

Tools

Microsoft Office Suite

Sales Software

Job description

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.