The Key Account Manager, Retail – FMCG, is part of our Sales team. He/she is expected to work closely with the other KA Executives and Managers, as well as with Marketing, Sales Operations, Import & Export, and Finance & Accounts departments. We also expect to have strong Sales or Business Development experience in the Grocery segment with major retail chains in Singapore, including NTUC and Sheng Siong.
Qualifications & Experience
- Minimum 1 year in Management Field (e.g., CMM, FP NTUC & DFI)
- Experience in Modern Trade is a MUST
- Experience in Key Accounts is an advantage
- Experience in FMCG environment (i.e., Supermarket industry)
- Excellent communication skills for external customer-facing interactions and internal sales/merchandisers
- Proficiency in Excel & PowerPoint for reporting and documentation
- Ability to handle pressure, meet deadlines, and pay attention to details
Key Account Responsibilities
- Meet monthly sales targets for designated accounts. Collaborate with Operations to optimize sales, distribution, and merchandising.
- Monitor service levels of assigned accounts and minimize loss of sales opportunities.
Promotion Strategy and Product Launch
- Enhance promotion strategies to increase sales
- Establish objectives and marketing plans with retailers
- Conduct market research on industry trends for business expansion
Product Launch
- Manage new product listings with supermarket chains and plan/execute new product launch activities
- Handle product promotion proposals, negotiations, and execution
- Negotiate with supermarket personnel for product display space and rental during promotions
- Improve visual merchandising and expand product displays for brand awareness
Relationship Building
- Build and strengthen relationships with buyers, outlet personnel, and relevant parties to ensure smooth operations
- Understand customer business universe, identify opportunities to increase market share, and address market threats
- Provide excellent customer service and build effective business relationships
Sales Development
- Assist in developing and implementing sales activities (NCP, promotions, campaigns)
- Monitor marketing expenses to ensure trade spend within budget
- Analyze sales and promotions for business opportunities
- Conduct business reviews with accounts to improve sales and develop the business further