Sales Manager

Position Overview

The Sales Manager is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls, and tours of the hotel. The individual will oversee the activities and performance of corporate FIT and group accounts, developing an action plan to achieve organizational sales goals and revenue.

The Role

Sales Activities

1. Maximize sales and upselling/cross-selling opportunities through soliciting new corporate FIT and group accounts and maintaining relationships with existing accounts.
2. Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services.
3. Fulfills a minimum of 20 sales activities per week including sales calls, entertainment, and site inspections.
4. Collaborate and communicate with relevant departments to meet guests' requirements.
5. Meet or exceed individual and room sales targets set by management.
6. Ensure sales activities focus on all facilities including Club Residences, Catering, Food and Beverage, and Auriga Spa, inclusive of all experiences in the hotel.
7. Prospect new businesses through phone solicitation, on-site sales calls, conducting site visits, and participation in relevant industry events, trade exhibitions, and overseas sales trips to promote the hotel and develop potential business.
8. Develop an action plan that will address the accounts' needs and demands and review it with the Director of Sales and Director of Sales & Marketing on a quarterly basis. This includes a tactical plan of action and development of other key accounts.
9. Monitor competitors' activities as they relate to both the hotel and the portfolio of accounts and share relevant information with key stakeholders.
10. Promote teamwork and quality service through daily communications and coordination with other departments.
11. Organize quarterly client engagement activities.

Talent Profile

1. Diploma in Hospitality Management.
2. Minimum of 3 years' experience in Room Sales for a luxury hotel.
3. Knowledge of Microsoft Office including Word, Excel, and PowerPoint.
4. Knowledge of Opera Cloud.
5. Able to train new team members.