Sales Manager

INCHCAPE SHIPPING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Inchcape Shipping Services is seeking a Commercial Manager to drive revenue growth and manage customer accounts in Singapore. The role involves identifying new customers, securing existing revenues, and delivering exceptional customer service. Ideal candidates will have a Bachelor's degree, minimum two years of sales experience, and strong communication skills in English, Cantonese, and Mandarin. Join us to build a diverse, high-performing workforce achieving exceptional service for our global customers.

Benefits

Life assurance

Healthcare

Career development and progression opportunities

Values Award celebration events

Team building days

Qualifications

• Bachelor's degree is preferred.
• Minimum of 2 years of experience in sales, sales process and dynamics.

Responsibilities

• Generate new revenue through direct interaction and account management.
• Identify, target and secure new customers.
• Secure new revenue from existing customers.
• Develop account plans for key accounts.
• Direct Sales of Inchcape products and global network.
• Maintain and update Salesforce CRM with sales activities and reports.

Skills

Good written and verbal communication skills in English, Cantonese and Mandarin

Good sales acumen and personality

Commitment to customer service

Interpersonal skills

Persuasive Selling

Team Work

Sales Planner

Education

Bachelor’s Degree in a public or accredited private academic institution

Tools

Salesforce CRM

Job description

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role:

The Commercial Manager is responsible for generating new revenue and revenue growth through direct interaction and account management for the defined location.

• Identify, target and secure new customers
• Secure new revenue from existing customers
• To grow and maintain existing revenues
• Support sales drive to the Chinese controlled business in the Region
• Sales Support and sales administration function pertaining to the Commercial Department

- follow up on new sales leads
- dealing with customers enquiries
- send marketing flyers / newsletter to customers
- provide any necessary data or reports

Duties and Responsibilities:

• Secure New Revenue
• Develop account plans for key accounts.
• Direct Sales of all Inchcape products and global network.
• Maintaining and updating Salesforce CRM; sales activities, opportunities and reports
• Conduct and manage joint visit with overseas visitors.
• Handle customer feedback, investigate and resolve the problem, together with the operation team.
• Participate and attend events, exhibition, industry networking session.
• Ensure all Sales development processes are in accordance with the values and ethics of ISS.
• The post holder will carry out any other duties within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS Systems accordingly to Standard Operating Procedures.

Key Deliverables:

• Revenue growth
• Customer retention
• Reporting and Administrations – Salesforce CRM administration, 20 Face to Face meetings per month, 20 Visit Report, Weekly Report, Business Opportunities pipeline

Knowledge, Skills, and Abilities

• Good written and verbal communication skills in English, Cantonese and Mandarin
• Good sales acumen and personality
• Commitment to customer service
• Interpersonal skills, including the ability to build rapport quickly
• Persuasive Selling
• Team Work
• Sales Planner

Education/Experience:

• Bachelor’s Degree in a public or accredited private academic institution preferred
• Possess min. 2 years of experience in sales, sales process and dynamics

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance
• Healthcare
• Competitive salary
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture