Sales Logistics & Administration Specialist

myPOS; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

As a Logistics and Administration Specialist at myPOS, you will ensure smooth administrative and operational processes, such as managing order handling and providing customer support. This role values proactive team players with strong communication skills and offers a comprehensive compensation package including health insurance and annual leave.

Benefits

Annual salary reviews

Performance bonuses

myPOS Academy for upskilling and training

Refer-a-friend bonus

Annual training and development budget

Teambuilding and social activities

25 days annual paid leave (+1 day per year up to 30)

Full luxury health insurance including dental care

Free coffee, snacks, and drinks at the office

Qualifications

• At least 2 years of experience in a fast-paced environment, ideally in a call center, telecom, or IT-related support role.
• Experience in administrative tasks and familiarity with ticketing systems, CRM platforms, and MS Office.
• Fluent in written and spoken English.

Responsibilities

• Manage end-to-end order processing, including documentation and invoicing.
• Provide onboarding support to customers and maintain communication with merchants.
• Handle office logistics and assist with online order processing.

Skills

Communication

Problem Solving

Teamwork

Tools

CRM

MS Office

Zendesk

Job description

About the role:

As a Logistics and Administration Specialist at myPOS, you'll play a vital role in supporting the Sales Team - across both direct and indirect sales - by ensuring smooth administrative and operational processes. From order handling to customer support and internal coordination, your work will be key to keeping things running efficiently.

What you'll do:

1. Manage end-to-end order processing - from documentation and invoicing to delivery coordination and courier management.
2. Receive and register POS and fiscal devices in internal systems; collect equipment from partners when needed (driver's license required).
3. Provide onboarding support to customers, guiding them through the KYC/CDD process and helping them understand product usage and pricing.
4. Maintain regular communication with merchants through calls and occasional in-person visits, ensuring timely resolution of requests.
5. Identify opportunities for upselling or cross-selling based on customer needs and provide tailored product recommendations.
6. Handle office logistics (e.g., supplies, deliveries), assist with online order processing, and coordinate with teams across Sofia, Plovdiv, and Varna.
7. Work with tools like Zendesk, CRM, and MS Office to track issues, update records, and follow internal procedures and regulations.

This role is perfect for you if you have:

• A proactive, flexible team player with a hands-on attitude and problem-solving mindset.
• Strong communicator who thrives on helping others and building positive customer experiences.
• At least 2 years of experience in a fast-paced environment - ideally in a call center, telecom, or IT-related support role.
• Experience in administrative tasks and familiarity with tools like ticketing systems, CRM platforms, and MS Office (Excel, Outlook, Word).
• Fluent in written and spoken English.

Why you should join myPOS:

• Vibrant international team operating in a hi-tech environment
• Annual salary reviews, promotions, and performance bonuses
• myPOS Academy for upskilling and training
• Refer-a-friend bonus as we know that working with friends is fun
• Annual individual training and development budget
• Teambuilding, social activities, and networks on a multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full luxury package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Fully covered Multisport card
• Free coffee, snacks, and drinks at the office

Who we are:

Pro tip: Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don't tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and stored only for as long as needed by the process. Only short-listed candidates will be contacted. Good luck!