Sales Executive

The Standard, Singapore; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Sales Coordinator to enhance their market presence. This role involves actively generating new accounts, providing exceptional customer service, and collaborating with various departments to maximize revenue. The ideal candidate will have a strong background in sales within a luxury hotel environment, excellent communication skills, and a passion for building lasting relationships with clients. Join this forward-thinking team and contribute to delivering unforgettable experiences to guests while achieving sales targets and driving business success.

Qualifications

• 1 year experience in a similar capacity in a 5-star hotel.
• Diploma or Bachelor's degree in tourism or hospitality.

Responsibilities

• Generate new accounts through prospecting and sales calls.
• Maintain high level of communication with clients for exceptional service.
• Prepare sales reports and proposals as required.

Skills

Verbal Communication

Customer Service

Sales Skills

Negotiation

Interpersonal Skills

Education

Diploma in Tourism

Bachelor's Degree in Hospitality

Tools

Microsoft Office

Opera

CRM Systems

Job description

Responsibilities:

Administration & Sales:

• Actively solicit and generate new accounts across the groups and wholesale market segment through telephone prospecting, outside sales calls, site inspections and written communications
• Achieve daily & monthly targeted number of sales activities with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Research & prepare monthly lists of key accounts to target
• Plan site inspections to qualified potential accounts
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximise groups & wholesale revenue
• Attend key client events, FAM trips & Sales trips as planned

Customer Service:

• Close communications with clients to maintain a high level of hotel’s exposure in his/her feeder markets
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management)
• Plan & Host “WOW” site inspections & FAM trips to deliver the brand promise always providing exceptional customer service
• Provide positive and constructive feedback as necessary to the respective departments

Financial:

• Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities
• Prepare monthly action plan for Groups & Wholesale market segments and implement account development plan to achieve maximum revenue short & long term
• Conduct negotiations to achieve the best profit and rates for The Standard, Singapore
• Work closely with DOSM to ensure pricing strategy across Groups & Wholesale are aligned to meet & exceed revenue targets
• Attend weekly yield meetings and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics

Operational & Other Duties:

• Maintain high level of knowledge of competitors’ product
• Manage and plan all group logistics in liaison with the reservations and front office team
• Execute and support the operational aspects of business booked from generating proposals, writing contracts and customer correspondence
• Liaise with other departments team to ensure a proper communication
• Prepare sales analytical reports, proposals, agreements, and presentations as required by Sales team
• Respond quickly and efficiently to all incoming sales enquiries
• Organize, file, and retrieve documents/contracts in an orderly manner to maintain essential records for future reference
• Ensure that all account profiles, sales reports and other relevant information is updated in the CRM system
• Provide monthly reports assigned by Director of Sales & Marketing
• Develop and maintain positive and productive working relationships with other colleagues and departments
• To be aware of community, business, political and social factors that may affect the hotel’s financial performance
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• To support and uphold The Standard’s Corporate Mission and Values in all interactions

Qualifications, Knowledge and Skills:

• 1 year experience in a similar capacity with proven track record in a 5-star/lifestyle hotel would be advantageous
• Diploma, Advanced/Higher/Graduate Diploma/Bachelor’s degree in tourism, hospitality, or related field
• Excellent verbal, reading and written communication skills
• Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
• Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
• A track record in achieving and exceeding sales targets
• A team player and builder
• A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen
• Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues