Sales Executive

ZENYUM PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading dental care startup in Singapore is seeking a Sales and Customer Experience Representative. Your role involves guiding customers through their aligner treatment process and ensuring they receive empathetic support throughout. Ideal candidates have 1-2 years of sales experience, possess strong communication skills, and thrive in a team-oriented culture. This position offers opportunities for rapid growth and competitive benefits.

Benefits

Competitive salary

Commission

Employee benefits

Fast growth and promotion prospects

Qualifications

• 1 - 2 years of experience in sales, preferably service-oriented.
• Experience in the healthcare field is a plus.
• Must possess strong negotiation skills.

Responsibilities

• Guide customers through their aligner treatment process.
• Provide empathetic support for customer experiences.
• Coordinate with operations and dental teams for timely plans.
• Work collaboratively to identify challenges in customer processes.
• Train less experienced team members.

Skills

Team player

Results-oriented

Strong communication skills

Relationship management

Adaptability under pressure

Curiosity and creativity

Education

University degree or Diploma in related fields

Job description

About Zenyum

Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

Your responsibilities will be plentiful & fruitful:-

• Sales: You will receive the profiles of customers who have shared their interest to start their Zenyum journey. Your mission will be to guide them through their aligner treatment process with a personalised sales approach.
• Customer Experience: As you guide our customers through the process to start their Zenyum journey, it is vital to offer them complete information and support that best suits their needs. You are commended to connect empathetically and make their experience truly differential.
• Operations: You will need to ensure that all key steps in the process are done in an effective manner to provide a timely personalized treatment plan. This will mean coordinating with our operations and dental team to ensure the best possible customer experience.
• Teamwork: You will be asked to work with the rest of the team to identify key challenges in (1) the customer engagement process, (2) operations (3) marketing messaging to customers.
• Training: as you grow within the organization you will be expected to share your knowledge with the less experienced team members. We progress as a team and you will receive and hopefully will share

You're a fit for this position, if:

• You are a full on team player. Here we “row” altogether with one focus and one direction, we never leave anyone behind and that gives us the extra strength to continue growing. As they say “culture eats strategy for breakfast” and we have a team oriented and customer centric culture
• You are driven by results and have a need to get them independent of the circumstances. "No excuses, just new opportunities"
• You are accustomed to pressure and enjoy the thrill of the ride. If you have successfully navigated the pressure of delivering results constrained by time, if you have overcome challenges to you or your team performance you will fit right in.
• You are people driven. If your experience and your enjoyment at work are connected to spending time with other people and seeing them grow professionally

We'd love to see you have:

• Ideally 1 - 2 years of experience in sales, ideally in a company that offered services. We are also very open if you don't have the required sales experience as long as you do what it takes to make it work!
• Past experience in the healthcare field will be a very nice plus.
• University degree or Diploma will be a great addition (but not a specific requirement), especially in fields related to business, communication, hospitality or healthcare.
• Strong communication, negotiation, and relationship management skill sets
• Positive attitude in fast-paced startup circumstances and a strong team player working with excellent teammates of different nationalities
• Are curious and creative in testing out new things with a growth hacking mentality

Your benefits and growth upon joining include:

• Join the diverse team of one of the most ambitious and fastest-growing startups in Southeast Asia
• Fast growth and promotion prospects, in a highly successful and ambitious team
• Be rewarded with an attractive package ( competitive salary, commission and employee benefits)