Sales Executive

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading facility services company in Singapore is seeking a Commercial Operations Executive to support sales strategies and retain existing accounts. The successful candidate will engage with customers, manage quotations, and drive innovation in service delivery, requiring excellent communication skills and commercial acumen.

Qualifications

• 1-2 years in operations or commercial.
• Proven track record in converting business solutions to wins.
• Strong results from commercial/business development functions.

Responsibilities

• Support the delivery of in-country retention and growth strategy.
• Manage customer-facing activities to prioritize new leads.
• Prepare quotations and proposals in response to customer needs.

Skills

Customer engagement

Sales management

Strong communication skills

Time management

Creative and innovative thinking

Job description

Responsibilities:

• Support the delivery of the in-country retention and growth strategy for specialised sales in close cooperation with the Sales Manager, Commercial Director and the Operations Managers/ Director

• Maintain or grow existing accounts through proactive retention activities with close engagement with customers and operation

• Prospect, qualify and actively generate new opportunities in the specialised sales segment

• Manage and engage in customer facing activities to prioritised new leads, understand the customer’s needs, communicate the ISS value proposition

• Prepare quotations and proposals in collaboration with other commercial functions in response to customer’s needs and requirements

• Achieve established sales objectives in relation to pipeline development and opportunities conversion and provide sales forecast

• Negotiate the commercial and contractual terms and conditions in collaboration with the Risk and Legal function

• Actively drive development of innovation enabling compelling customer solutions to existing and new customers

• Implement effective and consistent sale process through the use of CRM and ensure proper sales documentations is produced, handled and filed in accordance with ISS policies and processes

• Collaborate with the transition and operation team to ensure successful handover of works to ensure they meet customer requirements for a smooth and successful service delivery

• In collaboration with the operations team, maintain customer relationship to ensure customer satisfaction and identify additional opportunities within the account.

Requirements:

• 1 - 2 years in operations or commercial

• Strong results from related commercial or business development functions

• Ability to work across customer organisation by establishing credibility at all levels

• Proven track record in successfully converting business solution bids to wins, through creative and innovative thinking and based on a solid analysis of customer needs

• Dominant traits include a competitive nature, goal-orientation and high fighting spirit

• Possess strong time management skills to meet tight timelines

• Common commercial traits include high work capacity, contact/communication skills and empathy