Sales Engineering Manager, APJ

Sierra; Singapore; Hybrid; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, and vision

Life insurance

Retirement plan

Parental leave

Equity plans

Snacks and coffee

Discretionary stipend

Job summary

Sierra seeks a senior leader to head Sales Engineering across APJ, shaping the technical GTM strategy and ensuring customers receive expert guidance during engagements. You will mentor a growing team, drive demos, and align Sales with Product and Engineering to deliver outstanding AI agent solutions.

Based in or leading APJ operations, you will partner with regional sales leaders to expand Sierra's presence, adapt motions to local markets, and build lasting customer relationships with executives

Qualifications

• 6+ years managing a team of Sales Engineers or Solutions Engineers.
• Experience building demos and presenting to GTM customers.
• Experience in relationship-building with executives and technical leaders.
• Experience leading the sales process with Enterprise customers.
• Track record deploying Sales/Solutions Engineering teams across APJ: SEA, ANZ, Korea, Japan.
• Ability to connect a prospect’s business problems with Sierra’s solutions and explain to technical and non-technical audiences.
• Bachelor's Degree or above; CS background bonus.

Responsibilities

• Lead and mentor the Sales Engineering team; reports to Head of Sales Engineering.
• Set and monitor KPIs and performance expectations for the team.
• Design and demo Sierra’s Agent product; provide technical solutions for customer needs.
• Collaborate with Sales, Product and Agent Engineering to improve products and processes.
• Lead early customer conversations as GTM and technical leader.
• Identify and strengthen partnerships between Sales Engineering and Sales to align objectives and enable seamless engagements.
• Lead across APJ and adapt the technical sales motion to each market’s customers, languages, and buying processes.

Skills

Team leadership

Demo presentation

Enterprise sales

APJ market experience

Customer relationship

Strong communication

Education

Bachelor's degree or higher

CS background bonus

Job description

About us

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you'll do

• Team leadership: Manage and mentor a team of Sales Engineers, providing support to help onboard and develop team members. This role reports to our Head of Sales Engineering.

• Set clear performance expectations: Establish and communicate key performance indicators (KPIs) and objectives for the team. Monitor individual and team performance to ensure everyone is working towards meeting or exceeding goals.

• GTM technical expert: Design and demo Sierra’s incredible Agent product, offering technical solutions to solve for our customer’s needs, and answering technical questions about our solutions.

• Cross-functional work: You will work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy.

• Lead & support our customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution.

• Identify & strengthen partnerships: Identify opportunities and strengthen partnership between Sales Engineering and Sales teams to ensure alignment in objectives, seamless customer engagement, and efficient handoffs. Promote a culture of teamwork and shared goals, creating joint strategies to enhance both technical and commercial outcomes.

• Lead across APJ: Build and lead the Sales Engineering team across Southeast Asia, Australia & New Zealand, Korea, and Japan. Adapt our technical sales motion to each market's customers, languages, and buying processes, and partner with regional Sales leaders to grow Sierra's presence across the region.

What you'll bring

• 6+ years experience in managing a team of Sales Engineers or Solutions Engineers.

• Past experience in demo building, and presenting, and working with customers or clients in the GTM function.

• Experience in relationship-building with potential customers, including executives and technical leaders.

• Experience in leading the sales process with Enterprise customers.

• A track record of deploying and leading Sales Engineering or Solutions Engineering teams across APJ markets, including Southeast Asia, ANZ, Korea, and Japan.

• Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience

• Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (unlimited) paid time off

• Medical, dental, and vision benefits for you and your family

• Life insurance and disability benefits

• Retirement plan dependent on country of employment

• Parental leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized

• Discretionary benefit stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.