Enterprise Sales Engineer (APAC)

SIERRA TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible (unlimited) paid time off

Medical, dental, and vision benefits

Life insurance and disability benefits

Parental leave

Fertility and family building benefits

Lunch, snacks and coffee onsite

Equity plans subject to terms

Job summary

Sierra seeks a GTM technical expert to design and demo our Agent product, offering technical solutions and answering questions about our solutions. You will work directly with our Sales, Product and Agent Engineering teams to drive our GTM function and continuously improve our Agents through customer-driven product development.

As a GTM and technical leader in early discussions with future customers, you will understand and anticipate their needs to advance our industry-leading AI solution.

Qualifications

• 5-7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales.
• Experience in demo building and presenting to GTM customers.
• Experience building relationships with executives and technical leaders.

Responsibilities

• Design and demo Sierra's Agent product, offering technical solutions for customer needs.
• Collaborate with Sales, Product and Agent Engineering to drive GTM and improve products.
• Lead early customer conversations to understand and anticipate needs for the AI solution.

Skills

Sales engineering

Demo building

Executive relationships

Enterprise sales

Technical storytelling

Bachelor's degree or above

Education

Bachelor's degree or above

Job description

About us

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands - including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank - to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Sierra was co-founded by Bret Taylor and Clay Bavor who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.

What you'll do

GTM technical expert: Design and demo Sierra's incredible Agent product, offering technical solutions to solve for our customer's needs, and answering technical questions about our solutions.

Cross-functional work: You will work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy.

Lead & support our customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution.

What you'll bring

• 5-7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales.
• Past experience in demo building, and presenting, and working with customers or clients in the GTM function.
• Experience in relationship-building with potential customers, including executives and technical leaders.
• Experience in leading the sales process with Enterprise customers.
• Ability to connect a prospect's specific business problems and Sierra's solutions and explain them to both a technical and non-technical audience
• Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.

Even better...

AI-related experience (or experience in a similarly modern and highly technical industry).

Experience translating code, technical logic and user requirements to product and engineering requirements.

Our values

Trust

We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Customer Obsession

We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

Craftsmanship

We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

Intensity

We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

Family

We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.

What we offer

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to