Sales Engineer - A&C

Kongsberg Gruppen; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A technology pioneer is seeking a Sales Engineer for the APAC Aftermarket to enhance sales revenues and customer retention. The role involves supporting the sales team with proposals, maintaining customer information, and ensuring effective communication. Applicants should have a relevant degree and experience in the maritime industry, particularly with Intelligent Solutions products.

Qualifications

• Degree in a relevant subject; experience in sales support and customer-facing activities.
• Several years of maritime or related industry experience.
• Experience with Intelligent Solutions products such as K Chief 700 and DP systems; navigation system experience is a plus.

Responsibilities

• Support the Aftermarket Sales team before, during, and after customer interventions.
• Prepare commercial proposals for upgrades, new functionalities, modifications, and retrofit solutions.
• Maintain customer information in CRM, including business data and fleet lists.

Skills

Sales support experience

Customer-facing communication

Maritime industry knowledge

Proposal preparation

Education

Degree in relevant subject

Job description

Job Title: Sales Engineer - APAC Aftermarket

The Sales Engineer is responsible for activities supporting the APAC aftermarket sales team in generating sales revenues and increasing customer retention.

1. Support the Aftermarket Sales team before, during, and after customer interventions.
2. Set up (upgrade) proposals/quotations based on input from the APAC Aftermarket Sales team and provide input on maintenance planning opportunities involving A&C products.
3. Coordinate needed actions towards A&C product centre for scope outside of product specialty.
4. Proactively inform customers about KM product lifecycle status, including obsolescence, system improvements, and upgrades.
5. Prepare commercial proposals for upgrades, new functionalities, modifications, and retrofit solutions in line with KM product lifecycle philosophy, primarily for CAT-1 & CAT-2, with potential for CAT-3 & CAT-4.
6. Understand customer fleet and operations to proactively offer relevant products and services.
7. Maintain customer information in CRM, including business data, fleet lists, and obsolescence status.
8. Participate in Continuous Improvement initiatives to drive aftermarket sales.
9. Plan and coordinate strategic customer activities with responsible CRM.
10. Complete and report on KPIs.
11. Perform sales and technical support from the workplace.
12. Support the APAC aftermarket sales team in quotations and proposals.
13. Provide input for maintenance planning related to A&C portfolio.
14. Focus on customer needs, installed base, and sales opportunities.
15. Coordinate maintenance planning with the product center outside of product specialty.
16. Establish links between sales, customers, and internal teams through close collaboration.
17. Work with customers on quotations, proposals, spares, upgrades, and overhaul solutions.
18. Inform customers about wider KM products and services for tailored solutions.

Qualifications and Experience

• Degree in a relevant subject; experience in sales support and customer-facing activities.
• Several years of maritime or related industry experience.
• Experience with Intelligent Solutions products such as K Chief 700 and DP systems; navigation system experience is a plus.
• Ability to prepare proposals for upgrades, modifications, and solutions in line with KM lifecycle philosophy for CAT-1 & CAT-2.
• Knowledge of KM product lifecycle, obsolescence, system improvements, and upgrades.

Company Culture and Additional Information

At KONGSBERG, we value diversity and encourage applicants to apply even if they do not meet every requirement. We support legal employment requirements and may conduct pre-employment checks. Our commitment to protecting people and the planet guides us, and diverse backgrounds foster innovation.

Work Location

No 6 Tuas Drive 1 Singapore 638673

About Kongsberg Maritime

Kongsberg Maritime is a technology pioneer committed to a sustainable future for our oceans. Headquartered in Norway, with facilities in 35 countries, we support over 30,000 installations worldwide through our Global Customer Support division.

Application Notes

This position is open to internal candidates only. Please use your KONGSBERG email to apply. For feedback, contact the person listed in the job ad.