Sales Development Representative (SDR)

Dynatrace LLC; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Job summary

Dynatrace is seeking an engaging Senior Sales Development Representative (SDR) to join our Singapore office with a SEA remit, focusing on Indonesia. You will be the first touchpoint for future customers, collaborating with marketing and Account Executives to qualify opportunities and drive outbound outreach.

In this role you will qualify leads, profile accounts, run outbound programs, and contribute to events and promotions.

Qualifications

• 2+ years of customer-facing experience.
• University degree is required.
• Fluency in Bahasa.
• Experience using Salesforce or similar CRM.
• Strong customer service and relationship-building.
• Ability to learn and apply emerging technologies including AI.
• Able to work independently and in a team.
• Excellent time management and prioritization.

Responsibilities

• Qualify leads and prospects based on defined criteria, profile accounts and drive outbound prospecting.
• Develop understanding of accounts' business issues and related information.
• Execute database and telemarketing programs to increase attendance at events and promotions.
• Attend weekly territory forecast meetings and update on progress.
• Provide feedback to marketing on lead quality from programs.
• Utilize data and AI-powered solutions to research accounts and drive pipeline.
• Translate insights into meaningful customer conversations and revenue opportunities.

Skills

Customer facing experience

Bahasa fluency

Salesforce CRM

Education

University degree

Tools

Salesforce

Job description

Your role at Dynatrace

We are looking for an engaging, curious, collaborative, results-driven and customer-obsessed Senior Sales Development Representative (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account.This role will have a South East Asia remit, with a specific focus on the Indonesia market. You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. This position is based in our Singapore office and will practice a flexible work model.

• Qualify leads and prospects based on defined criteria, profile assigned accounts and drive outbound prospecting to generate new business


• Develop an understanding of the account’s business issues and other relevant information.


• Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions to target audiences.


• Attend weekly territory forecast meetings and update team on progress of identified activities.


• Provide input to marketing including feedback on quality of leads from marketing programs.


• Utilize data, technology, and AI-powered solutions to enhance account research, prospect engagement, and pipeline generation.


• Apply critical thinking and business judgment to translate insights into meaningful customer conversations and revenue opportunities.

What will help you succeed

• A passion for technology and software sales, 2+ years of customer facing experience is required


• University degree and fluency in Bahasa


• Experience using a CRM (Salesforce)


• High level of commitment to exceptional customer service and relationship building


• Ability to rapidly learn, adopt and apply emerging technologies, including AI, to create business impact


• Ability to work both individually and in a collaborative team environment


• Strong time management as well as the ability prioritize tasks and effectively meet deadlines


• Self-motivated with the ability to work in a fast paced and constantly changing environment


• Collaborative and coachable mindset - you should be excited about continuously improving your skills and impact


• Resourcefulness and results driven operating style

Dynatrace believes that potential is defined by more than qualifications or background. If you\'re passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.


• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.


• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.


• You\'ll get to work at the forefront of innovation with Dynatrace Intelligence—the industry\'s first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what\'s happening, why it matters, and what to do next— automatically.


• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

"