Sales Development Representative

Borr Drilling; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading global EdTech startup is seeking a Customer Success Specialist in Singapore. This hybrid role involves engaging with potential clients, ensuring a smooth customer experience, and leveraging Salesforce for relationship management. Ideal candidates are customer-obsessed, possess strong communication skills and are driven to support student success in achieving their educational goals.

Benefits

Flexible working environment

$1000 individual training budget per year

Psychologist on staff

Fireside chats and workshops

Qualifications

• Proficiency in English, with Chinese as a plus.
• Experience in customer service and customer success.
• Experience in university admissions preferred.

Responsibilities

• Responding to enquiries from leads to qualify them for sales processes.
• Updating lead records in Salesforce.
• Scheduling meetings for leads with Academic Advisors.

Skills

Customer Service

Communication

Organisational Skills

Professionalism

Time Management

Positive Attitude

Willingness to Learn

Empathy

Sales Techniques

Tools

Salesforce

Job description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

To support our students, we have built / purpose of role

This is a hybrid full-time position, based in Singapore. There is no visa sponsorship applicable.

The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset. The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs.

What are the main responsibilities for this role?

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Tracking Crimson events and plan accordingly to reach out to the event leads
• Schedule meetings for the leads to meet with Crimson’s Academic Advisors and Country Manager
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge
• Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
• Attending industry events as required
• Collating sales reports in an accurate and concise manner for management

What skills and experience are required?

• Proficient in English - both Spoken and Written
• Proficiency in Chinese is a plus
• Experience in Customer Service and Customer Success
• Experience in university admissions (US & UK as priority) will be preferred but not required
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive Attitude (patience, empathy)
• Willingness to learn and go the extra mile
• Experience in the Education or Professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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