Sales & Customer Service Executive - East

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the manufacturing industry seeks a Sales Support Coordinator to enhance customer engagement and manage sales documentation. The role includes order management, inventory monitoring, and generating reports using Salesforce. Ideal candidates will possess a relevant diploma or degree and a strong proficiency in sales support processes.

Benefits

Good Remuneration Package

Comprehensive range of benefits

Qualifications

• Minimum 2-3 years experience in sales coordination or customer service.
• Familiarity with ERP systems and CRM platforms preferred.
• Experience in coordinating with international suppliers is a plus.

Responsibilities

• Collaborate with Sales team and prepare sales quotations.
• Engage with customers to manage orders and deliveries.
• Monitor inventory and sales performance, generating reports.

Skills

Sales Support Proficiency

Organization and Time Management

Analytical Thinking

Tech Savvy

Education

Diploma or Degree in Business Administration, Sales, Marketing, Supply Chain

Tools

Salesforce

SAP B1

Microsoft Office 365

Job description

Industry: Manufacturing Industry
Location: Changi South
Working Hours: Monday - Friday
Good Remuneration Package

Responsibilities:

Sales Support & Coordination

• Collaborate closely with the Sales team to support ongoing business opportunities and customer engagement.
• Prepare sales quotations, proforma invoices, and relevant documents as required by Sales.
• Maintain accurate customer pricing, master data, and sales contracts.
• Support Sales with developing order processing solutions for new business models and special sales projects

Order Management & Fulfilment

• Engage proactively with customers to process orders and manage shipment/delivery arrangements.
• Ensure smooth execution of the order-to-cash process including invoicing and order status updates.
• Coordinate with factories in Europe, China, and India for purchase orders and drop shipments.

Inventory & Sales Performance Monitoring

• Monitor and report on inventory development; highlight slow-moving or excessive stock.
• Liaise with Sales to develop strategies to clear inactive or unsold inventory in a profitable manner and monitor the execution
• Coordinate allocation of limited stock during shortages or special campaigns.

Customer Relationship Management

• Act as a point of contact for customer inquiries related to orders, products, and delivery timelines.
• Support customer claim management in Salesforce, ensuring timely resolution through coordination with relevant departments.

Sales Reporting & Analytics

• Generate regular sales reports and dashboards in Salesforce for management and Sales team analysis.
• Track customer sales trends, order history, and suggest upselling/cross-selling opportunities.

Job Requirement:

• Diploma or Degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• Minimum 2-3 years of experience in sales coordination, customer service, or order processing roles.
• Familiarity with ERP systems (e.g., SAP B1) and CRM platforms (e.g., Salesforce) preferred.
• Experience in coordinating with international suppliers or managing drop shipments is a plus.
• Sales Support Proficiency:Strong understanding of order-to-cash processes, quotation preparation, sales documentation, and coordination between sales and logistics teams.
• Organization and Time Management: Ability to handle multiple priorities, meet deadlines, and stay detail-oriented under pressure.
• Analytical Thinking:Comfortable analyzing sales trends, inventory data, and inactive orders to support decision-making.
• Tech Savvy:Proficient in Microsoft Office 365 (Excel, Word, Outlook, PowerPoint), ERP/CRM tools, SAP (B1) and Salesforce.

JOBID: QXR943RR

Please send your updated CV to [e-mail]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: [phone]