Sales & Customer Service Executive

ANSYNC GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service company in Singapore seeks a detail-oriented Sales cum Customer Service Executive to manage reservations and provide exceptional client service. This role requires strong communication skills, organizational ability, and previous customer service experience, ideally in the aviation sector. The expected salary ranges from SGD 2800 to SGD 3800.

Qualifications

• Proven experience in a reservations or customer service role, preferably in the aviation industry.
• Holding ability to speak and write in more languages is a plus.

Responsibilities

• Process and manage reservations through phone, email, or online systems.
• Respond promptly to customer inquiries and provide professional support.
• Maintain customer databases and update reservation records.

Skills

Excellent communication skills in English

Customer service experience

Organizational skills

Multitasking ability

Proficient in Sales software

Education

ITE Certification or equivalent

Tools

MS Office Suite

Job description

Sales & Customer Service Executive

Location: Ansync Global HQ, 105 Airport Cargo Road, SATS Airfreight Terminal 2, Core C, #02-208 Singapore 819462

Department: Sales / Customer Service

Reports To: Sales & Customer Service Manager

Job Summary:

We are seeking a detail-oriented and customer-focused Sales cum Customer Service Executive to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.

Key Responsibilities:

Sales Management:

• Process and manage reservations through phone, email, or online systems.
• Maintain accurate records of bookings, cancellations, and changes.
• Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
• Coordinate with relevant departments (e.g., front office, operations & Sales team) to ensure smooth execution of services.

Customer Service:

• Respond promptly to customer inquiries and provide professional support.
• Handle complaints and resolve issues effectively and efficiently.
• Guide clients through services, offers, and contractual matters.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Administrative & Reporting:

• Maintain customer databases and update reservation records.
• Generate reports on reservations, trends, and customer feedback.
• Assist in preparing promotional materials and communicating offers to clients.

Qualifications:

• ITE Certification or equivalent or higher. Qualification in related field is preferred.
• Proven experience in a reservations or customer service role, preferably in the aviation industry.
• Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
• Proficient in Sales software and MS Office Suite.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.

Expected salary offer: $2800 - $3800/- (SGD)