Sales Coordinator (Tuas)

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is seeking a driven aftersales support professional to monitor regional dealer KPIs and drive strategy execution.

You will build strong relationships with overseas dealers and coordinate timely support with the Global Service Centre, while administering service agreements and ensuring compliance. The role requires strong presentation and communication skills, proficiency in MS Office (PowerPoint and Excel), and willingness to travel overseas frequently to

Qualifications

• Minimum 2 years of experience in dealer management or aftersales support.
• Strong presentation and communication skills.
• Willingness and ability to travel overseas frequently.
• MS Office proficiency, especially PowerPoint and Excel.

Responsibilities

• Monitor and drive regional aftersales KPIs across dealer networks.
• Support execution of aftersales strategies and customer satisfaction programmes.
• Build relationships with overseas dealers and coordinate support with the Global Service Centre.
• Administer aftersales service agreements and ensure contractual compliance.
• Coordinate aftersales campaigns, trainings, and dealer improvement programmes.
• Gather dealer feedback and analyze market trends to suggest enhancements.
• Serve as the coordination point for dealer enquiries and issue resolution.
• Monitor service response times, warranty claims, and dealer performance metrics.
• Ensure timely follow-up and closure of dealer requests and complaints.
• Review and improve aftersales workflows and SOPs.
• Identify process gaps and implement corrective actions to enhance efficiency.
• Support digitalisation, CRM implementation, and other aftersales system initiatives.
• Prepare KPI dashboards, reports, and meeting minutes.
• Coordinate dealer meetings, trainings, audits, and product launches.

Skills

Presentation skills

Communication skills

Dealer management

Travel willingness

Proficiency with PowerPoint

Tools

PowerPoint

Excel

Job description

Responsibilities

• Monitor and drive achievement of regional aftersales KPIs across dealer networks.
• Support the execution of aftersales strategies, improvement initiatives, and customer satisfaction programmes.
• Build and maintain strong relationships with overseas dealers and coordinate timely support with the Global Service Centre (GSC).
• Administer aftersales service agreements and ensure compliance with contractual and company requirements.
• Coordinate aftersales campaigns, presentations, promotional activities, and dealer improvement programmes.
• Gather dealer feedback, analyse market trends, and recommend process and service enhancements.
• Serve as the key coordination point for dealer aftersales enquiries and support technical issue resolution with internal stakeholders.
• Monitor service response times, warranty claims, spare parts support, and dealer performance metrics.
• Ensure prompt follow-up and closure of dealer requests, service issues, and customer complaints.
• Review and improve aftersales workflows, SOPs, work instructions, and operational documentation.
• Identify process gaps and implement corrective and preventive actions to enhance efficiency.
• Support digitalisation, automation, CRM implementation, and other aftersales system initiatives.
• Prepare KPI dashboards, management reports, presentations, meeting minutes, and action plans.
• Coordinate dealer meetings, training programmes, workshops, audits, product launches, and regional aftersales activities.
• Support departmental budgeting, compliance, audit requirements, and administrative functions.
• Travel overseas to support dealer operations, meetings, training, and service-related activities.

Requirements

• Minimum 2 yearsof experience indealer management, aftersales support, or a related function.
• Experience or knowledge of thepower generation industryishighly preferred, or relevantexperience in a heavy industrial environment.
• Strong presentation and communication skills.
• Willingness and ability to travel overseas frequently.
• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

Job ID: 1660025