Aftersales Business Development Executive

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

Pasona Singapore Pte. Ltd. is seeking a Dealer Relationship & Aftersales Coordinator to monitor KPIs across regional dealers and help implement global after-sales strategies.

You will coordinate service agreements, support campaigns, and work closely with the Global Service Center to enhance customer satisfaction, while travelling overseas to SEA and APAC regions. The role requires 2 years of dealer management or after-sales experience and strong MS Office skills.

Qualifications

• Bachelor / Diploma in engineering, preferably power generation.
• Minimum 2 years' dealer management or after-sales experience.
• Prior experience in power generation is a strong advantage.
• Microsoft Office, especially PowerPoint and Excel.
• Good presentation and communication skills.
• Willingness to travel overseas frequently to SEA and APAC.

Responsibilities

• Monitor and ensure achievement of KPIs across regional dealers.
• Support global after-sales strategies, campaigns and improvement initiatives.
• Coordinate Aftersales Service Agreements and ensure policy compliance.
• Travel overseas to support dealer operations, meetings and product launches.
• Attend GSC meetings and prepare reports and action plans.
• Maintain KPI dashboards and management reports; support CRM implementation.
• Assist in reviewing workflows and developing SOPs for after-sales processes.
• Provide administrative support and contribute to budgeting and governance.

Skills

PowerPoint

Excel

Presentation skills

Communication skills

Independent worker

Travel willingness

Education

Bachelor / Diploma in engineering

Tools

Microsoft Office Suite

PowerPoint

Excel

Job description

Job ID: 20377

• Location: Tuas West Road
• Working hours: 9am - 5.45pm
• Salary: up to $4,500 (Depending on experiences)

Job Description

Strategic & Dealer Relationship Management (25%)

• Monitor and ensure achievement of Global Aftersales KPIs across all regional dealers.
• Support the implementation of global after-sales strategies, objectives and continuous improvement initiatives.
• Maintain strong working relationships with overseas dealers and provide timely support together Global Service Center (GSC) to enhance customer satisfaction.
• Coordinate and administer Aftersales Service Agreements, ensuring compliance with company policies and contractual obligations.
• Support regional aftersales campaigns, after-sales presentation, promotional activities and improvement programs.
• Collect dealer feedback, identify market trends and recommend improvement initiatives to interdepartmental and management

Operational Aftersales Support & Service Excellence (25%)

• Serve as the primary coordination point for dealer aftersales enquiries and secondary to GSC technical support requests.
• Help coordinate with internal departments including Engineering, Sales, Parts and Procurement to resolve GSC issues promptly.
• Monitor service response time, warranty cases, spare parts support and dealer performance.
• Ensure timely follow-up with GSC and closure of dealer requests and customer complaints.
• Support GSC in service planning and overseas dealer assistance whenever required.
• Travel overseas to support dealer operations, meetings, audits, KPIs, product launches, training and aftersales service activities.

Process Management & Continuous Improvement (15%)

• Assist in reviewing existing after-sales workflows and recommend improvements to enhance efficiency and customer experience.
• Develop, standardize and maintain aftersales Standard Operating Procedures (SOPs), work instructions and documentation.
• Identify process bottlenecks and implement corrective and preventive actions.
• Participate in digitalization and automation initiatives to improve operational effectiveness.
• Monitor process compliance and recommend best practices across regional dealers.

System Support, Reporting & Global Service Centre Coordination (25%)

• Attend weekly meeting on dealers operations of the Global Service Centre (GSC) and act accordingly.
• Attend GSC meetings and prepare reports, meeting minutes and follow-up action plans.
• Maintain aftersales records, KPI dashboards and management reports.
• Support CRM implementation or other future after-sales management systems to ensure data accuracy and operational efficiency.
• Analyze after-sales performance data and provide recommendations for continuous improvement.
• Assist in preparing presentations, management reports and KPIs and service performance analysis.

Administrative Support & Corporate Responsibilities (10%)

• Manage after-sales documentation, filing and administrative activities.
• Coordinate internal approvals and maintain after-sales related documentation.
• Support managerial on departmental budgeting, audit requirements and compliance activities.
• Assist in organizing dealer meetings, coordinate GSC training sessions, workshops and events.
• Perform ad-hoc duties, special projects and assignments as directed by managerial.
• To conform with Company Environmental practices
• Any other tasks assigned.

Job Requirement

• Bachelor / Diploma in any engineering discipline, preferably power generation
• Minimum 2 years' experience in dealer management or after-sales.
• Prior experience or understanding of power generation business is a strong advantage
• Microsoft Office, preferably on PowerPoint and Excel
• Good presentation skills needed
• Good communication skills, able to work with different levels of people
• Independent worker and a good player
• Need to travel overseas frequently to SEA and APAC region

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.