Sales Coordinator (SAP/Customer Service)- Up to $3700+ AWS | BUKIT BATOK

Search Personnel Pte Ltd; Singapore; On-site; SGD 3,000 - 4,000; Full time

Job summary

A leading company in the Marine Navigation system is seeking a Sales Service Coordinator to manage customer service requests and service delivery coordination. The role requires a minimum of a Professional Certificate in Business Administration, with preference for candidates experienced in marine service coordination. Bilingual proficiency in English and Mandarin is essential for business communications. Join a dynamic team and enjoy competitive benefits, including annual leave and wellness incentives.

Benefits

14 Annual Leave

Wellness benefit: Extra 2 days Annual Leave & $200 incentives if eligible.

Qualifications

• Minimum qualification: Professional Certificate/NiTEC or higher in Business Administration.
• Proficiency in SAP and Salesforce is an advantage.
• Experience in marine industry service coordination preferred.

Responsibilities

• Handle customer service requests and inquiries via email, SAP, and Salesforce.
• Coordinate service orders with customers and shipping agents.
• Monitor service request status and ensure documentation is properly filed.

Skills

Customer service

Coordination

SAP

Salesforce

Bilingual (English, Mandarin)

Education

Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Business Administration

Job description

• Position : Sales Service Coordinator - MARINE/NAVIGATION

• Location : Bukit Batok

• Working hours : 5 days/ (Monday- Friday, 8:30am-6:00pm)

• Salary(commensurate depending on experience) : Up to $3700 + AWS + Bonus + 14 Annual Leave + Wellness benefit : Extra 2 days Annual Leave & $200 incentives if eligible.

• Duration : Perm

• Industry : Marine Navigation system -MNC

Main Responsibilities:

• Respond and handle customer service requests and enquiries through email, SAP and Salesforce.

• Coordinate and schedule service/ delivery order with customer, shipping agent and internal staff.

• Monitor the services request status and maintain updates on any services ongoing request.

• Handles commercial quotations, invoices and payment status with customers.

• Oversee and involvement in service and spare parts sales.

• Maintain proper filing of documentation

• Evaluate the quality of all services and identify areas that require improvements.

• Manage the service hotline for any after-office hours service requests and technical enquiries.

Requirements:

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Business Administration or equivalent.

• Proficiency in SAP and Salesforce will be an added advantage

• Experience in service coordination for Marine industry will be an added advantage.

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

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**We DO NOT charge our candidates any referral fee nor bind them with any contract.**

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.