Sales Coordinator Customer Service - Central

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Order Processing Specialist to enhance its customer service operations. In this role, you will manage customer calls, prepare service quotations, and coordinate logistics to ensure timely delivery of spare parts. The ideal candidate will have 1-3 years of experience in order processing, excellent communication skills, and proficiency in Microsoft Office tools. Join a dynamic team that values proactive problem-solving and customer satisfaction, and take your career to the next level in a supportive work environment.

Qualifications

• 1-3 years of experience in order processing and customer service.
• Proactive with strong communication skills.

Responsibilities

• Manage customer calls and service activity efficiently.
• Prepare service opportunities and quotations in SFDC.
• Coordinate logistics and follow up on delivery status.

Skills

Order Processing

Customer Service

Communication Skills

Microsoft Excel

Microsoft Word

ServiceMax

SAP

Tools

ServiceMax

SAP

Job description

Location:Toa Payoh (3 bus stops from Toa Payoh MRT)

Salary:Up to $3200

Working hours:

8.30am to 5.30pm (Mon to Fri)

Responsibilities:

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements

• Determine the routing of the customer call depending on the customer’s request and contract obligations

• Create service work orders if necessary

• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district

• Order spare parts if required and dispatch to FSEs/ customers

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.

• Escalate to CS Delivery Manager for non-compliance.

• Inform Customers about the status of their call and make detailed appointments

• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC

• Prepare services and spare parts quotations to customer following the Quotation Process.

• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS

• Send the approved T&M quote to the customer

• Follow up with customers on open quotations

• Process Customer Purchase Orders for services and spare parts.

• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing

• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues

• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site

• Coordinate warehouse activities (if applicable)

• Follow up hold procedure in case of hazard situations

• Report Defective on Arrival (DEFOA) following DEFOA process

• Comply with export control regulation

Requirements:

• At least 1 to 3 years of Order Processing experiences

• Comfortable to commit to Month end and Quarterly OT

• Order processing and customer service experiences with different timezone client will be advantageous

• Proactive and with good communication skills

• Knowledge of Microsoft office tools (especially Excel & Word) required.

• Knowledge of ServiceMax and SAP is a plus

We regret to inform that only shortlisted candidates will be notified.

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Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R1435126 (Aw Yu Chen)