Sales Coordinator cum Customer Service

The Curtain Boutique; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company based in Singapore is seeking a motivated Sales Coordinator cum Customer Service Executive to support the sales team. The ideal candidate will manage sales orders, assist the sales team, and handle customer feedback, ensuring exceptional customer satisfaction. Strong communication and organizational skills are essential for success in this dynamic role.

Qualifications

• Proven experience in a sales coordination or customer service role.
• Strong communication and interpersonal skills required.
• Good organizational and time management abilities needed.

Responsibilities

• Manage and process sales orders, quotations, and invoices.
• Respond timely to the sales team regarding order status.
• Handle customer feedback and confirm order details.
• Act as a bridge between sales, installers, and customers.
• Resolve customer issues related to orders or installations.

Skills

Communication skills

Organizational skills

Time management

Customer service experience

Tools

MS Office

CRM systems

Job description

We are seeking a motivated and detail-oriented Sales Coordinator cum Customer Service Executive to support our sales team and ensure excellent customer experiences. This dual-role position involves coordinating sales activities, processing orders, and providing timely support to customers before, during, and after sales. The ideal candidate is organised, communicative, and capable of multitasking in a fast-paced environment.

What you'll be doing

1. Order Processing

• Manage and process sales orders, quotations, and invoices

• Liaise with vendors to ensure timely order fulfilment

2. Sales Support

• Respond timely to sales team on the orders status

• Assist to secure schedule for the sales team

3. Customer Follow-up

• Handle customers feedbacks and issues

• Liaise with customer to confirm order and installation details

• Maintain a high level of customer satisfaction by providing timely and effective support

4. Coordination

• Act as a bridge between sales, installers and customers to ensure timely delivery and service.

• Resolve customer issues related to orders/installations/servicing promptly

• Provide comprehensive administrative support across sales and installation department

5. Any other ad hoc dutiesassigned

What we're looking for

• Proven experience in a sales coordination or customer service role, preferably in a retail or customer support environment

• Strong communication and interpersonal skills

• Good organisational and time management abilities

• Proficiency in MS Office and CRM systems is a plus

• Able to work independently and as part of a team

• Able to work in fast moving environment

• Immediate availability/within short notice

• Location: Ubi