Sales Coordinator (Admin, Hotel)

Aloft Singapore Novena; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team in a supportive environment at a leading hotel. This role involves providing essential administrative and customer support to the Sales & Marketing department, ensuring smooth workflow and efficient management of databases and systems. You'll be instrumental in achieving yearly revenue goals while working closely with various departments. Experience a rewarding workplace culture recognized for its commitment to employee development and engagement. If you're passionate about hospitality and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Experience in administrative roles with a focus on customer support.
• Proficiency in managing databases and filing systems.

Responsibilities

• Provide administrative and customer support for the Sales & Marketing department.
• Monitor and update systems related to sales and catering.

Skills

Administrative Support

Customer Service

Database Management

Sales Support

Education

High School Diploma

Bachelor's Degree in Hospitality or Business

Tools

Fidelio Opera Sales & Catering

Lanyon

Go Leads

My Portal

Job description

Stay & Play Coming Your Way

Join the vibrant team at Aloft Singapore Novena by Marriott International!

Are you ready to work in a supportive and engaging environment? We're proud to have received three prestigious #SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience, and learning and development initiatives. Join our team and experience the difference!

Job Summary:

Provide administrative and customer support to the sales team, working as a team towards the yearly revenue goal. Set up and maintain the department’s filing system, manage databases, business tracing systems, and Sales & Catering Management System. Work closely with other departments to ensure smooth workflow within the hotel.

Job Responsibilities:

1. Provide general administrative duties and customer support for the S&M department.
2. Monitor and update systems related to the S&M department, including Fidelio Opera Sales & Catering.
3. Check Lanyon, Go Leads, and My Portal a minimum of three times a day.
4. Ensure smooth flow of inter-department information to support services for S&M.
5. Accurately and efficiently file contracts, process reservations, and manage new business leads.
6. Follow up on all enquiries, prepare proposals as needed, and facilitate site inspections with potential clients.
7. Handle telesales enquiries and conduct targeted telesales when required.
8. Attend site inspections and entertainments when necessary.
9. Create and maintain the department database (Corporate and Leisure).
10. Prepare month-end reports and other ad-hoc reports as required.
11. Perform other duties related to the Sales department as needed.