Sales Coordinator

THE SINGAPORE RESORT & SPA; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Secretariat Support professional. This role involves providing essential administrative and secretarial support to the sales team, ensuring seamless communication between clients and hotel management. You will be responsible for managing correspondence, handling inquiries, and maintaining high standards of service. If you are detail-oriented and passionate about delivering exceptional customer experiences, this opportunity is perfect for you. Join a dynamic team committed to excellence and contribute to a luxury brand image.

Qualifications

• Strong proficiency in secretarial and administrative tasks.
• Experience in hospitality and customer service.

Responsibilities

• Assist the sales team with administrative support and communication.
• Act as a liaison between clients and hotel staff.

Skills

Secretarial Support

Communication Skills

Proficiency in Opera Systems

Administrative Support

Education

High School Diploma

Bachelor's Degree in Hospitality

Tools

Opera Systems

Microsoft Office

Job description

Secretariat Support

Main Duties

• Assist the sales team with secretarial and administrative support.
• Act as the contact person between clients and the hotel in the absence of the Director of Sales, Assistant Director of Sales, or Sales Team.
• Be proficient in operating personal computers and Opera Systems.
• Be well-versed in all aspects of the hotel’s facilities.
• Ensure all typed correspondence complies with The Singapore Sentosa Resort & Spa standards.
• Distribute all correspondence effectively to relevant departments and regional offices, and follow up on deadlines.
• Forward all incoming correspondence to the respective managers.
• Handle telephone calls, take messages, respond to new inquiries, and check room availability for both functions and guest rooms.
• Respond to all leads and follow up on proposals within 8 hours.
• Be accountable for achieving all targets and goals set for your area of responsibility.
• Adhere to the hotel’s grooming standards to project a luxury brand image.
• Perform any other duties assigned by the Director of Sales or Assistant Director of Sales.