Sales Consultant

Christian Dior (Singapore) Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Rejoignez un leader dans l'industrie du luxe en tant que Sales Consultant et participez à la transformation d'expériences client inoubliables. Vous allez non seulement atteindre des objectifs de vente, mais également construire des relations durables avec des clients prestigieux dans un environnement de haute couture.

Qualifications

• Capacité à atteindre les objectifs de vente mensuels.
• Excellente communication et compétences interpersonnelles.
• Compréhension approfondie des produits et de l'expérience client.

Responsibilities

• Atteindre les objectifs de vente individuels et contribuer aux objectifs du magasin.
• Offrir un service client personnalisé et mémorable.
• Gérer un portefeuille client pour garantir engagement et fidélité.

Skills

Vente

Service client

Gestion de la relation client

Job description

Step into the world of Dior as a Sales Consultant and embark on a journey of luxury and style. Delight in curating unforgettable experiences for our esteemed clientele, while immersing yourself in the essence of haute couture and exceptional craftsmanship. Join us in redefining elegance and sophistication, where every interaction becomes an opportunity to showcase the timeless allure of Dior.

► Contribute to Sales Performance & Service Standards

• Achieve monthly individual sales targets and contribute to the overall boutique target.
• Consistently deliver an exceptional client experience that results in both new and repeat business.
• Maintain an in-depth understanding of our product range to provide clients with insightful product recommendations.
• Cultivate repeat business by building and maintaining strong, loyal client relationships, following up on potential sales, and ensuring a high rate of return clients.
• Assist clients in selecting products that meet their needs, preferences, and lifestyle.

►Client Development

• Deliver personalised, high-touch service to each client, ensuring a memorable and luxurious shopping experience.
• Build and maintain long-lasting relationships with clients by keeping detailed records of customer preferences and purchases to offer personalised follow-ups and tailored service.
• Participate in store events, promotions, and VIP client outreach to enhance client engagement and increase sales.
• Build and manage a client portfolio to ensure ongoing client outreach, engagement, and loyalty.
• Explore prospects and identify new opportunities to attract potential clients.

► Operations

• Provide after-sales service, assisting with exchanges, repairs, and alterations as needed to maintain client satisfaction.
• Handle stock with care, ensuring accurate inventory management and partake in stock-take activities.
• Adhere to compliance regulations and execute accurate cashiering procedures.

► Product Knowledge and Other Related Trainings

• Participate in training sessions on new product launch collections, brand history, and the selling ceremony.
• Engage in continuous learning, including exploring paths in management, operations, fashion styling, and elite client management, to enhance your skills and contribute to the growth of the business.