Sales Associate - MBS

Versace; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Prada Group is seeking team members for its luxury retail environment in Singapore. The role focuses on delivering exceptional customer service, building relationships with new and VIP clients, and driving sales across all categories.

The position requires strong product knowledge, professional presentation, and a proactive attitude to uphold the brand experience and loyalty among customers. You will also engage in CRM activities and support store operations.

Qualifications

• Strong selling skills and customer-focus.
• Ability to engage and manage VIP clients.
• Maintain brand knowledge and product expertise.

Responsibilities

• Achieve individual objectives and contribute to store targets.
• Strive to increase brand and product knowledge.
• Master selling skills to satisfy customer needs and maximize sales across categories.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the brand experience and nurture customer loyalty.
• Capture customer data and participate in CRM activities.
• Ensure stockroom efficiency, stock takes, and visual merchandising standards.

Skills

Sales skills

Customer service

VIP relations

Brand ambassador

Tools

CRM

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Business Development

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.

Client Management

• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

CRM

• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.