Sales Associate (Full Time / 5 Days Work Week)

MST; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore seeks a Sales Associate who excels in customer service and sales. The ideal candidate should have at least 1 year of experience in retail, demonstrating strong client relationships and sales achievement. This role involves engaging customers, managing inventory, and supporting store operations. The company offers a 5-day work week with various benefits, including performance-based bonuses and comprehensive health insurance.

Benefits

5 days work week

Performance Bonus

Health Insurance

Career Advancement

Friendly Working Environment

Qualifications

• At least 1 year in a similar role within the retail industry.
• Proven experience in achieving sales targets and KPIs.
• Strong client focus with the ability to build lasting relationships.
• Exceptional verbal and presentation skills.
• Ability to perform well in a fast-paced environment.

Responsibilities

• Engage customers to provide personalized advice on products.
• Achieve or exceed weekly sales targets.
• Maintain stock levels and conduct inventory checks.
• Support store operations including cleanliness and safety.
• Encourage customers to sign up for ILG membership.

Skills

Customer Service Excellence

Sales Commitment

Product Knowledge

Inventory Management

Team Collaboration

Job description

As a Sales Associate, your primary responsibility is to drive sales growth through achieving targets and delivering exceptional customer service. You will play a crucial role in enhancing the customer shopping experience by engaging with customers in a friendly and personalized manner, addressing their needs, and resolving any concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills, contributing to the overall efficiency and success of the store.

Job Responsibilities

• Customer Service Excellence
• Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers' needs and preferences
• Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions
• Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction
• Sales Commitment
• Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales
• Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events
• Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries
• Inventory Management
• Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction
• Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage
• Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management. (pending Cindy)
• Store Operation & Safety
• Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers
• Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.
• Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.
• ILG Membership
• Register new members: Actively encourage customers to sign up and assist them through the registration process
• Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks
• Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business
  
  

Experience And Skills

• At least 1 year in a similar role within the retail industry
• Proven experience in achieving sales targets and KPIs
• Strong clients focus with an ability to build lasting relationships
• Exceptional verbal and presentation skills
• Positive, collaborative, and goal-oriented team member
• Friendly, professional demeanour with effective communication
• Ability to perform well in a fast-paced environment
• Demonstrates punctuality, honesty, and discipline
• Self-motivated, driven, and open to feedback
• Able to commit to rotating shifts (opening & closing hrs)
  
  

Benefits

• 5 days work week
• OT + Performance Bonus + Commission + Incentive
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personnel Accident Insurance
• Up to 14 days of Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working + Teamwork Environment
• Want to know more about us? Please visit the link here: https://youtu.be/6cC0kesEVwQ