Sales Associate

Singapore, 01, SGPermanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. We keep pushing the boundaries by combining tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and accessories. Our mission, embodied in our name and emblem, is to implement bold ideas with craftsmanship and create products for those with high expectations. We are at the forefront of technology and design, driven by over 3,000 passionate employees, fostering a culture that inspires potential, growth, and achievement.

MAIN PURPOSE:

The Sales Associate acts as the vital link between the product and the customer, delivering a seamless customer experience through exceptional service and products, fostering customer loyalty and relationship building, and achieving sales targets.

KEY RESPONSIBILITIES:

Sales

• Develop strong sales performance aligned with store strategy
• Meet sales targets set by the Store Manager
• Respect discount policies
• Achieve KPIs defined by the Store Manager

Client Management

• Welcome and handle clients respectfully, in-store, via phone, email, or events
• Advise and persuade to build long-term client relationships
• Identify prospects and follow up with new clients, both local and international
• Invite clients to activations and events, with post-event follow-up

Customer Service

• Handle each case according to Maison’s standards
• Follow up on cases and report issues to the Store Manager

Product, Merchandise, and Inventory Management

• Participate in stock management, reception, and transfer
• Assist in inventory counts and stock management
• Ensure products are correctly handled and priced
• Maintain merchandising standards, including cleanliness and product display

COMPETENCIES AND QUALIFICATIONS

• Open communication and feedback culture
• Promotion of Maison’s culture, values, diversity, and inclusiveness
• Collaboration to improve work processes and tools
• Problem-solving skills, curiosity, adaptability to complexity and ambiguity
• Willingness to learn and apply new skills quickly
• Consistent high productivity
• Strong communication skills with clients, team, and stakeholders
• Minimum 2 years retail experience across multiple categories, familiar with luxury retail standards
• Digital literacy and adaptability to new technologies