Sales Associate

BACCARAT PACIFIC (S) PTE LTD; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Associate to join their team. This role focuses on achieving sales goals while providing exceptional customer experiences. You will develop a loyal clientele, particularly among ultra-high-net-worth individuals, and share the brand's rich history and quality standards. With a proactive attitude and excellent interpersonal skills, you will manage day-to-day store operations and ensure high standards of presentation. This is a fantastic opportunity to thrive in a luxury retail environment that values talent and creativity.

Qualifications

• 5+ years of retail sales experience, ideally in luxury or high-value goods.
• Excellent interpersonal skills with a pleasant and outgoing personality.
• Good command of spoken English; Mandarin is a plus.

Responsibilities

• Achieve sales goals while ensuring the best customer experience.
• Develop and cultivate a loyal clientele, especially UHNWI clients.
• Maintain high standards of store presentation and operational efficiency.

Skills

Retail Sales Experience

Customer Service Skills

Interpersonal Skills

Storytelling

Proactive Attitude

Team Player

Good Command of English

Tools

Sales Force

MS Office

Retail POS System

Job description

The Company

Alchemist of joy and creator of captivating worlds for nearly 260 years, Baccarat has become a symbol of the art of celebration and French joie de vivre.

A crystal House on a human scale, Baccarat puts its people at the heart of its organization by valuing transmission and sharing. We want everyone to be able to develop and express their talents to the fullest in a responsible environment, with strong values that encourage you to thrive.

Baccarat is present on five continents and has more than 700 points of sale around the world. At the dawn of a new era, Baccarat is undergoing an extraordinary transformation, firmly anchored in its roots and driven by the ambition to fly ever higher.

Job Description

The Sales Associate main role is to achieve sales goals while ensuring the best customer experience.

• Develop the customer base with new clients and cultivate a loyal clientele, specially UHNWI clients

• Ensure every customer receives exceptional customer experience

• Provide high quality of service and after-sales service to keep clients engaged with the brand and make them return

• Share the Baccarat story, know-how and quality standards with the customers, by demonstrating in-depth knowledge of the Maison, collections and products

• Generate new business opportunities by inviting existing customers and prospects to in-store appointments and events

• CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting

• Manage day-to-day sales and operations of the store

• Ensure operational procedures and internal policies according to guidelines and optimize store operational efficiency

• Maintain high standards of store presentation and ensure visual merchandising is properly maintained at all times, according to guidelines

• Support the Store Supervisor on roster planning to ensure staff productivity and other duties as assigned

• Take ownership, accountability for store and personal productivity

• Maintain store inventory accuracy at all time

Requirements:

• At least 5-year retail sales experience, ideally in luxury industry or high-value goods (high-tech, furniture…)

• Excellent interpersonal and customer service skills with pleasant and outgoing personality

• Good command of spoken English (Chinese Mandarin or other Asian language is a plus)

• Pro-active and able to work independently with minimum supervision and guidance

• Fast learner and love brand stories. Good at story-telling

• Team player with ability to perform in fast pace environment

• Can-do attitude

• Good PC skills such as MS Office and basic understanding of retail POS system

• Able to work retail hours, on shift, weekends and public holidays

• Immediate availability would be preferred

Plus:

• Good command of Sales Force

• Experience with interiors brand or sensitivity with interior design

Location: Orchard / Takashimaya / MBS

Senior profiles might be considered for Senior Sales Associate