Sales and Operations Manager (Fixed Term Contract)

ALLPRESS ESPRESSO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Benefits offered by this job

250g of Allpress coffee beans to take

Staff discounts across online range

Job summary

Allpress Espresso Singapore Pte. Ltd. is seeking a Sales and Operations Manager for a 12-month fixed-term contract in Singapore.

You will lead six direct reports and two dotted-line reports, driving sales initiatives and day-to-day operations while collaborating with regional and global teams to deliver a premium customer experience. The role requires a natural leader with a commercial mindset, capable of developing strategies, forecasting, and building strong relationships with customers.

Qualifications

• Strong leadership with experience managing a diverse team.
• Commercial mindset with experience in sales strategy, forecasting and account planning.
• Proactive in identifying opportunities and responding to customer needs.
• Passion for building long-term customer relationships.
• Organised and able to balance priorities across sales, customers, people and operations.
• Clear communicator and collaborative with stakeholders across the business.
• Ownership mindset and drive for continuous improvement.
• Champions brand values and premium customer experience.

Responsibilities

• Develop and implement sales strategies to grow the Allpress business and customer base in Singapore.
• Identify new business opportunities by understanding market trends, customer needs and the competitive landscape.
• Monitor sales performance and maintain accurate sales forecasts and account plans.
• Manage sales priorities across new business development, inbound enquiries and existing customer accounts.
• Strengthen relationships with existing customers, proactively responding to their needs and ensuring a high level of customer satisfaction.
• Lead, coach and develop the Singapore team, while managing performance and accountability.

Job description

Sales and Operations Manager - 12-Month Fixed-Term Contract

About Us

At Allpress Espresso, we believe great coffee starts with great people. For more than 35 years, our team of espresso specialists has roasted and served exceptional coffee across New Zealand, Australia, the UK, Japan and Singapore. We've built our reputation on quality coffee, genuine partnerships and strong community connections.

The Opportunity

We're looking for a Sales and Operations Manager to join our Singapore team on a 12-month fixed-term contract.

Reporting to the General Manager Asia, you will lead our sales and day-to-day operations, developing initiatives that grow our business and customer base while delivering an exceptional experience across every customer touchpoint.

You will lead six direct reports and two dotted-line reports, working closely with our regional and global teams.

Key responsibilities include:

• Developing and implementing sales strategies to grow the Allpress business and customer base in Singapore.
• Identifying new business opportunities by understanding market trends, customer needs and the competitive landscape.
• Monitoring sales performance and maintaining accurate sales forecasts and account plans.
• Managing sales priorities across new business development, inbound enquiries and existing customer accounts.
• Strengthening relationships with existing customers, proactively responding to their needs and ensuring a consistently high level of customer satisfaction.
• Leading, coaching and developing the Singapore team, while managing performance and encouraging accountability and continuous improvement.
• Overseeing day-to-day operations, including stock control, monthly stocktakes, quality standards and supplier relationships.
• Working closely with regional and global leaders to deliver the wider business strategy.
• Ensuring our sales and operations consistently reflect the Allpress brand, values and commitment to a premium customer experience.
• Supporting a physically and psychologically safe workplace and leading relevant safety and wellbeing initiatives.

The Right Person for This Role Will:

• Be a natural and authentic leader who can motivate, coach and develop a diverse team.
• Have a strong commercial mindset and experience across sales strategy, forecasting, account planning and business growth.
• Be proactive and confidence in identifying opportunities and responding to customer needs.
• Be passionate about building strong, long-term customer relationships.
• Be organised and comfortable balancing priorities across sales, customers, people and operations.
• Communicate clearly and work collaboratively with stakeholders across the business.
• Take ownership, drive accountability and encourage continuous improvement.
• Role-model the Allpress values and understand the importance of delivering a consistent, premium customer experience.

A Few Other Things You Might Like About Working With Us:

• 250g of Allpress coffee beans to take home each week.
• Staff discounts across our online range of products.

Diversity, Equity & Inclusion at Allpress

At Allpress, we know that diverse teams create stronger businesses. We welcome applications from people of all genders, backgrounds, experiences and perspectives.

We are committed to:

• Building an inclusive team and community that represent all groups in society.
• Empowering our people to continuously improve the way we work and promote equity.
• Removing barriers and the influence of bias.
• Creating a safe environment where we're encouraged to speak out against discrimination in any form.
• Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.

If this sounds like you, we'd love to hear from you.