Sales and Marketing Manager (Hilton Garden Inn Singapore Serangoon)

Hilton Worldwide, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading global hospitality company as a Sales and Marketing Manager at Hilton Garden Inn Singapore Serangoon. You will play a pivotal role in strategic management, collaborating with senior colleagues and implementing sales action plans to enhance hotel performance and guest satisfaction.

Qualifications

• Ability to plan and execute effective sales calls.
• Professional service to in-house and group clients.
• Negotiation skills with clients and travel agents.

Responsibilities

• Implementing sales action plans aligned with marketing.
• Monitoring accounts revenue and business performance.
• Maintaining client relationships and overseeing banquet operations.

Skills

Sales

Marketing

Negotiation

Client Relationship Management

Job description

Job Description - Sales and Marketing Manager (Hilton Garden Inn Singapore Serangoon) (HOT0BLAU)

Job Number:

HOT0BLAU

Work Locations

Hilton Garden Inn Serangoon - Singapore 3 Belilios Road Singapore 219924

Hilton offers numerous opportunities worldwide, with thousands of hotels across over 100 countries and territories. We strive to provide memorable experiences for travelers, emphasizing exceptional service and a welcoming atmosphere. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and others.

If you value the impact of global travel, consider joining us as a Hilton Team Member. Our core mission is to delight our guests, Team Members, and owners.

The Sales and Marketing Manager plays a key role in the hotel's strategic management by collaborating with senior colleagues, especially the General Manager, Operations Manager, Finance Manager, and Human Resources Manager. This role supports strategic planning, business development, and maintains the hotel’s standards, brand integrity, and image.

What will I be doing?

As the Sales and Marketing Manager, your responsibilities include:

1. Implementing sales action plans based on market segments and locations, aligned with the marketing plan.
2. Contributing to departmental goals and the marketing budget.
3. Monitoring accounts revenue and business performance for Corporate, FIT, M.I.C.E., and other groups.
4. Maximizing up-selling opportunities.
5. Assisting in forecasting rooms’ revenue and ATR for various market segments.
6. Participating in travel functions and promotional events to promote hotel sales.
7. Planning sales trips to major markets, with approval, and engaging with key accounts.
8. Reporting market opportunities to the Commercial Manager.
9. Gathering competitor information and reporting regularly.
10. Maintaining client relationships through entertainment and activities.
11. Welcoming key accounts, VIP guests, and conducting hotel inspections for walk-ins and groups.
12. Maintaining hotel exposure through direct sales and communication channels.
13. Negotiating banquet and outside catering events.
14. Developing room nights and banquet revenue.
15. Disseminating group information to departments and coordinating event requirements.
16. Monitoring guest satisfaction during events and overseeing banquet operations.
17. Reviewing billing and invoices, ensuring accuracy, and obtaining client feedback.
18. Maintaining active account databases and supporting account management systems.
19. Building strong relationships with internal departments and external clients.
20. Performing additional duties as required, with the possibility of job description updates.

What are we looking for?

The ideal candidate will:

• Follow hotel policies, SOPs, and departmental rules.
• Plan and execute sales calls effectively.
• Service in-house and group clients professionally.
• Negotiate rates with clients and travel agents.
• Follow up on correspondence and submit sales reports regularly.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury resorts to extended-stay hotels. We are committed to delivering exceptional guest experiences through our brands and our team members, who are at the heart of our success.