Sales and Marketing Executive

GOLD AND DOLLAR SHOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A jewelry shop in Singapore is looking for a Sales and Marketing Associate who will handle customer engagement, manage inventory, and create marketing content. The ideal candidate should have a degree in Marketing or a related field, 1-2 years of experience in customer service or digital marketing, and skills in photography and video editing. A strong service-oriented mindset and creativity are essential for this role, which offers the opportunity to thrive in a dynamic retail environment.

Qualifications

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field.
• 1-2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Knowledge of Adobe Creative Suite (e.g., Photoshop), photography, videography, and video editing tools.

Responsibilities

• Prospect and promote jewelry products and services to walk-in customers and online platform users.
• Conduct daily stock counts and manage accurate inventory levels.
• Work closely with the marketing team to develop creative campaigns and strategies.

Skills

Customer Service

Digital Marketing

Photography

Videography

Creativity

Education

Diploma or Bachelor's Degree in Marketing or related field

Tools

Adobe Creative Suite

Capcut

Job description

Job Responsibilities

Sales & Customer Engagement:

• Prospect and promote jewelry products and services to walk-in customers and online platform users.
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, inbound calls).
• Attend to customers’ queries in-store and online.
• Be self-motivated and driven to achieve monthly sales targets.
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
• Handle complaints and feedback professionally and competently.

Inventory & Operations Management:

• Conduct daily stock counts and manage accurate inventory levels.
• Support merchandise transfer, stock take, and inventory counts.
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes.

Marketing & Content Creation:

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally.
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut.
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies.
• Monitor and analyze social media/digital analytics to recommend new strategies for improved performance.

Team Collaboration:

• Collaborate with the operations team to ensure seamless execution of campaigns and promotions.
• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots.
• Build interdepartmental relationships to enhance efficiency and achieve positive outcomes.

Job Requirements:

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field.
• 1-2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Knowledge of Adobe Creative Suite (e.g., Photoshop), photography, videography, and video editing tools.
• Service-oriented mindset with excellent interpersonal skills.
• Self-driven, dynamic, energetic, and positive, with a strong focus on achieving targets.
• Familiarity with e-commerce processes and platforms is advantageous.
• Creative and up-to-date with social media trends, especially in the gold and jewelry industry.
• Availability to start on short notice will be an added advantage.