Sales and Admin Executive

RICO CATERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A catering company in Singapore is looking for a Customer Support Specialist to manage inquiries, develop sales leads, and ensure customer satisfaction. Responsibilities include order processing, relationship management, and supporting internal sales operations. Ideal candidates will possess strong customer service skills and a proactive sales approach.

Responsibilities

• Serve as the primary point of contact for customer inquiries related to sales.
• Proactively establish new sales leads using various prospecting channels.
• Negotiate contracts and maintain customer satisfaction.
• Handle telephone and online inquiries promptly and professionally.
• Process customer orders and ensure timely fulfillment.

Skills

Customer service

Sales negotiation

Office administration

Relationship management

Data entry

Job description

Customer Support: Serve as the primary point of contact for customers inquiries related to sales and product information and provide timely and accurate information to customers, resolving issues and ensuring a positive customer experience.

General Office Administration: Including but not limited to maintaining/ ordering supplies, organizing, filing, data entry, handling phone calls, prepares and distribute mails etc.

Identify and Develop Sales Opportunities: Proactively establish new sales leads using various prospecting channels, including phone calls, emails, and online platforms.

Client Acquisition and Retention: Pursue new sales prospects, negotiate contracts, and maintain customer satisfaction to ensure loyalty and repeat business.

Respond to Inquiries: Handle telephone and online catering inquiries promptly and professionally, providing clients with accurate and timely information.

Sales Calls and Customer Service: Manage incoming sales calls and provide exceptional customer service, including responding to emails and follow-up communications.

Provide Internal Sales Department: Support for Internal Sales Department ,Customer Service, Invoicing, Data Entry, and SOA Preparation.

Client Relationship Management: Build and nurture strong client relationships to foster trust, satisfaction, and repeat sales.

Order Processing: Process customer orders and ensure timely fulfilment and collaborate with logistics and supply chain teams to track order status and resolve any delivery issues.

Ad-Hoc Duties: Perform any additional duties as assigned to support the sales and operations team