Sales Analyst

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading global logistics company as a Sales Analyst in Singapore. You will analyze sales performance, develop forecasting models, and provide actionable insights to drive revenue growth. Ideal candidates will have experience in analytics, strong data management skills, and a relevant degree, contributing to a customer-centric team focused on enhancing operational efficiency.

Benefits

Strong career support

Multifarious benefit program

Access to comprehensive learning programs

Qualifications

• 3 to 5 years in analytics, consulting, or project management.
• Experience with Business Intelligence platforms and data management.
• Strong command of Microsoft Office, especially Excel and Power BI.

Responsibilities

• Analyze sales performance and identify improvement areas.
• Conduct forecasting using data-driven insights.
• Develop detailed commercial reports to optimize pricing and positioning.

Skills

Analytical skills

Communication

Project management

Data mining

Forecasting

Education

Degree in Business Management

Degree in Economics

Degree in Statistics

Degree in Mathematics

Tools

Microsoft Power BI

Tableau

Microsoft Excel

Microsoft Access

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.

DHL Express has been ranked No.1 Best Workplaces in Singapore by the Great Place to Work Institute since 2020.

Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.

We are looking for an Sales Analyst. Reporting to the Research and Planning Manager, you will be responsible to extract, manage and analyze large amounts of data from various internal, cross-functional databases & external sources to support reporting, forecasting and planning, as well as to in projects related product, services and surcharges.

Your Tasks

Country Performance Analysis

• Analyze sales performance by industry, product, and lane to identify trends, strengths and areas for improvement.
• Monitor external business environment for potential opportunities or risks that could impact sales performance.
• Identify revenue leakage and propose corrective actions to improve business retention and growth.
• Benchmark performance against competitors and market trends.

Planning & Forecasting

• Conduct the planning and forecasting by providing accurate and timely data-driven insights.
• Develop predictive models and scenario analyses to support sales strategy and revenue planning.
• Work closely with stakeholders to align forecasts with business objectives. Consolidate input for bottom up projection.

Commercial Reporting

• Develop and maintain detailed commercial reports at the product and lane level.
• Provide actionable insights based on sales data to optimize pricing, product positioning and customer targeting.
• Ensure data accuracy and integrity in all sales reports and dashboards.

Product Management

• Align with the company’s business objectives to drive revenue growth by identifying and quantifying business opportunities related to the product and service portfolios, based on market research and an understanding of both internal and external customer needs.
• Collaborate closely with internal teams, including operations, sales, marketing, customer service, finance and IT, to ensure seamless product integration and delivery.
• Monitor product performance, analyze key metrics, collect customer feedback, and gain insights into their evolving needs to continuously improve product offerings.

Ad-Hoc Projects

• Participate in cross-functional projects aimed at improving sales performance and operational efficiency.
• Support senior management in strategic initiatives by providing insights and data analysis.
• Assist in system improvements, automation, and reporting enhancements.

What You Bring

• Minimum 3 to 5 years of experience in roles related to analytics, consulting, business planning, product/project management.
• Strong command and proven record on managing Business Intelligence platform (e.g. Tableau, Microsoft Power BI) as well as technical expertise regarding data - database design development, data mining and segmentation techniques.
• Proficient in advanced Microsoft Office skills (Excel, Access, PowerBI).
• Strong analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Projection and forecasting skills.
• Strong communicator with creative mindset.
• Project management experience.
• Additional certifications in the field of “Data Analytics” will be an added advantage.
• Knowledge of programming languages such as SQL, Oracle and Python, as well experience with machine learning will be a plus.
• Minimum Degree in Business Management / Economics / Statistics / Mathematics.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

What’s Next

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!