Sales Administrator

FDH Aero; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

FDH Aero, a recognized leader in aerospace solutions, seeks a Sales Administrator in Singapore. The role focuses on managing customer relationships and ensuring sales operations seamlessness, underscored by a commitment to customer service. Ideal candidates will have a background in aerospace, strong organizational skills, and be bilingual in English and Mandarin.

Benefits

Competitive benefits including medical, dental, and vision

401k matching and wellness programs

Training, mentorship, and career development

Qualifications

• Minimum 3 years’ experience in sales and customer service in B2B aerospace.
• Bilingual in English and Mandarin.

Responsibilities

• Communicate directly with customers, providing timely responses.
• Manage back orders and liaise with various departments.
• Perform accurate data entry for sales documentation.

Skills

Customer Service

Detail-oriented

Organizational Skills

Education

Degree or Diploma in Aerospace, Aeronautics or Aviation

Tools

Microsoft Office Suite

Integrated data systems

Job description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our Values Guide Everything We Do

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

We are looking for a Sales Administrator to provide support and assistance to the Sales Manager. This role will collaborate with operations, purchasing, quality, and finance teams as needed and will serve as the primary point of contact for assigned customers. The Sales Administrator is responsible for sales coverage and market development for all FDH products within their account portfolio.

What You'll Do (Responsibilities)

• Understand and embody FDH’s philosophy, values, and vision in all behaviors, practices, and decisions
• Communicate directly with customers on a regular basis, providing timely, appropriate, and accurate responses to inquiries and requests
• Maintain and develop new and existing FDH customer relationships through professional and effective sales methods
• Manage assigned customers' back orders and follow up throughout the entire supply chain process, liaising with purchasing, warehouse, and finance teams
• Work cross-functionally with other departments to resolve issues and ensure customer satisfaction
• Attend and/or participate in internal/external customer meetings and sales/marketing events
• Perform accurate data entry, including sales orders, sales quotes, vendor quotes, and other documentation.
• Travel as required
• Other duties assigned
  
  

What You Bring (Qualifications & Skills)

• Degree or Diploma, preferably in Aerospace, Aeronautics, or Aviation
• Minimum of 3 years’ relevant experience in sales and customer service, ideally in a B2B aerospace environment
• Strong customer service skills and confidence in dealing with both internal and external stakeholders
• Detail-oriented, with the ability to perform in-depth account research when needed
• Excellent organizational and time-management skills
• Proficiency in using integrated data systems and Microsoft Office Suite, including Outlook, and intermediate to advanced skills in Word, PowerPoint, and Excel (e.g., spreadsheets, formulas, data import/export)
• Awareness of health and safety legislation and practices
• Bilingual in English and Mandarin, with the ability to communicate effectively with Mandarin-speaking customers
  
  

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.