Sales Admin Coordinator

SONARDYNE ASIA PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Sales Administration Support local to manage customer orders, logistics, and office operations. The ideal candidate will possess relevant qualifications and skills in communication and teamwork, looking to contribute significantly to sales processes and customer satisfaction.

Qualifications

• At least 1 year of experience in a similar role or a fresh graduate.
• Meticulous and willing to adapt.

Responsibilities

• Process sales orders and logistics arrangements.
• Handle customer inquiries and returns.
• Maintain office administration and support marketing activities.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Team player

Education

GCE ‘O’ level, GCE ‘A’ level, or Diploma in Supply Chain

Job description

Based Singapore

Reporting To Customer Service Manager

Job Purpose

To provide and perform the day-to-day operations of sales administration, including order fulfillment, customer inquiries, logistics, and inventory control.

To maintain office administration duties and support marketing activities when required.

To ensure document control in accordance with management systems such as SCGC, ISO, and OHSAS.

To ensure governance and compliance with statutory legislation and group policies.

To assume additional responsibilities as assigned.

Primary Responsibilities:

Customer Order Support

1. Process sales orders, packing lists, and delivery arrangements.
2. Coordinate with customers and internal sales teams for fulfillment and shipments.
3. Ensure prompt acknowledgment and shipment of customer orders, maintaining communication throughout the process.
4. Handle customer inquiries, changes, and delivery requests.
5. Maintain and submit monthly and quarterly strategic goods reports to Singapore Customs.
6. Prepare and coordinate weekly sales reports with Sales Personnel for submission to UK.

Logistics Arrangements

1. Coordinate with shippers, customers, and Son UK for freight logistics.
2. Generate shipment documentation and ensure compliance with SGC export requirements.

Returns & Repairs

1. Serve as the initial contact for customer return requests.
2. Issue repair quotations and secure purchase orders from customers.
3. Maintain and update repair turnover reports monthly.
4. Handle inquiries, repair status updates, and delivery requests.
5. Create repair job cards.

Hire & Rental

1. Process hire and rental requests.
2. Maintain the hire database.
3. Monitor equipment returns.

Inventory Controls

1. Coordinate stock matters with the Workshop, including replenishments.
2. Communicate with UK regarding rebates and inventory confirmations.
3. Manage Syspro Inventory Control and demo goods records.

Sales Support

1. Handle sales inquiries and prepare quotations.
2. Support customer registration and compliance programs.
3. Maintain client database and respond to inquiries.
4. Ensure rebates, discounts, and commissions are accurately claimed and recorded.

Secondary Responsibilities:

Admin & Records Controls

1. Maintain records related to office facilities, equipment, and suppliers.
2. Coordinate travel and accommodation bookings with travel agents and hotels.
3. Assist with sales team travel arrangements and visa applications.

Office Administration

1. Arrange logistics for travel and events, maintain office facilities, and support employee training and certifications.
2. Update software and hardware inventories.
3. Coordinate with UK IT for staff IT needs.
4. Assist in filing and record organization.

Competencies

• Possess GCE ‘O’ level, GCE ‘A’ level, or a Diploma in Supply Chain or related field.
• At least 1 year of experience in a similar role or a fresh graduate.
• Excellent interpersonal and communication skills, with the ability to liaise with UK headquarters.
• Meticulous, detail-oriented, and a team player willing to adapt to ambiguity.