Sales Admin Assistant

GOLDPLUS UNIVERSAL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading order processing company in Singapore is seeking an Order Processing Specialist to handle customer inquiries, manage order transactions, and maintain detailed records. The ideal candidate should have a minimum of 1 year of experience, excellent communication skills, and proficiency in MS Office. Suitable candidates will enjoy a collaborative work environment with immediate availability preferred.

Qualifications

• Minimum 1 year of experience in order processing.
• Excellent communication skills, both verbal and written.
• Ability to handle customer inquiries professionally.

Responsibilities

• Process customer orders and inquiries via email, phone, or purchase order.
• Handle order modifications, cancellations, and return requests.
• Collaborate with finance teams to resolve pricing discrepancies.

Skills

Customer service

Communication skills

Teamwork

MS Office (Word and Excel)

Education

Minimum GCE 'O' Levels

Job description

Job Description & Requirements

• Process customer orders and inquiries via email, purchase order or phone call.
• Submit soft copies of invoices through customers' email addresses or online portals.
• Execute and manage order processing transactions accurately, including product selection, pricing, and delivery schedules.
• Handle order modifications, cancellations, and return/exchange requests, ensuring compliance with company policies.
• Maintain systematic and detailed records of orders and invoices, with complete document filling.
• Collaborate with customers and finance teams to resolve pricing discrepancies, credit issues, or payment delays related to orders.

• Minimum GCE 'O' Levels qualification
• Minimum 1 year of experience in order processing and handling customer inquiries
• Knowledge of MS office (Word and Excel)
• Ability to work independently and a good team player
• Excellent customer service and communication Skills
• Polite and professional communication via phone and email
• Willingness to learn and adapt to new tasks
• Salary commensurate with experience
• Immediate or short-notice availability preferred