Safety Operations Manager

Thermo Fisher Scientific; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading biotechnology company in Singapore is seeking an experienced professional to oversee operational delivery within Global Patient Safety Operations. The ideal candidate will have at least 5 years of relevant experience, advanced knowledge of medical terminology, and proficiency in safety database systems. In this role, you will collaborate with internal teams and external vendors to ensure compliance with safety regulations and processes.

Qualifications

• Minimum of 5 years of relevant experience in Safety / Clinical Research / Pharmacovigilance.
• At least 7 years of relevant experience in global pharmacovigilance/drugsafety (EU & US).
• Proven ability to communicate effectively with vendors.

Responsibilities

• Oversees and coordinates with safety vendor and GPS teams regarding case triage.
• Collaborates with internal teams regarding safety related deliverables.
• Proactively identifies issues and leads implementation of new processes.

Skills

Advanced knowledge of medical terminology

Proficiency with safety database systems (i.e. Argus)

Advanced computer skills with Microsoft Office

Effective communication of complex issues

Operational decision-making

Problem identification and solution proposal

Effective collaboration across functions

Advanced communication in written and spoken English

Education

Bachelor's/Master's degree in nursing, healthcare, or life-science

Tools

ARGUS

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

Overview

Purpose: Oversees operational delivery and staff within Global Patient Safety (GPS) Operations, in accordance with the GPS vision, strategy and regulatory requirements. Interacts with and provides guidance to internal functions and external vendors as required for seamless GPS Operations.

Reporting Line

• Head of Global Patient Safety Operations or designee

Responsibilities

• Oversees and coordinates with safety vendor and GPS teams regarding case triage and processing, expedited and aggregate reporting
• Coordinates with and supports deliverables with GPS GSL team in relations to case processing
• Collaborates with other internal teams (including clinical, medical, or regulatory) and external parties (including HCPs, consumers, or contracted resources) regarding safety related deliverables and processes
• Communicates within client and with business partners or distributors regarding deliverables related to PV Agreements (PVA) / Safety Data Exchange Agreements (SDEA)
• Oversees assignment of Safety Specialist tasks, i.e. regarding timely monitoring of GPS communication
• Proactively identifies issues and areas for improvement and escalates appropriately
• Proactively engages in the development of new processes and procedures and leads implementation of those
• Performs all activities in compliance with applicable client Controlled Procedures and with global and local regulations as applicable
• Performs other tasks as assigned by line manager or Head of GPS

Skills and Competencies

• Advanced knowledge of medical terminology, pharmacovigilance processes and relevant regulations, including global requirements (e.g. EU, US, Japan)
• Proficiency with safety database systems (i.e. Argus) and MedDRA coding
• Advanced computer skills, including proficiency with Microsoft Office including Excel, Power Point, Visio
• Communicates complex issues in an understandable, effective and relevant manner
• Manages and prioritizes a variety of tasks for self and team to meet required deadlines
• Makes operational decisions with limited supervision and has a good understanding of the overall impact and potential risk
• Identifies complex problems, raises issues and proposes solutions constructively
• Proven ability to communicate effectively and collaborate successfully across functions and with vendors
• Advanced communication in written and spoken English required

Education, experience and qualifications

• Bachelor's /Master's degree (or local equivalent) in nursing, healthcare or other life-science or relevant field
• Minimum of 5 years of relevant experience in Safety / Clinical Research / Pharmacovigilance
• At least 7 years of relevant experience in globalpharmacovigilance/drugsafety (EU&US)
• Equivalent and adequate combination of education and experience
• Advanced expertise of global (EU/US) pharmacovigilance requirements and practices
• Advanced experience with safety database systems (ARGUS preferred) including workflow management
• Proven experience in interaction with 3rd party vendors
• Proven experience with the identification of quality issues and evaluation of quality metrics