SaaS Service Delivery Lead

TechStudio Solutions Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

TechStudio Solutions Pte Ltd is seeking a Service Delivery Manager to oversee end-to-end delivery of SaaS products and services. You will blend technical expertise with strong client-facing leadership to manage delivery, escalations, and continuous improvements across the service lifecycle.

The role requires 3+ years in service delivery or operations management within IT products and services, with a technology focus on infrastructure, networking, and IoT.

Qualifications

• 3+ years in a service delivery/operations management role within IT products & services.
• Junior role available with mentoring and pathway to senior.
• Strong technical background: infrastructure, systems, networking, Wifi, IoT.
• ITIL / SLA governance familiarity.
• Excellent leadership and stakeholder communication skills.
• Analytical orientation: data-driven decision making.

Responsibilities

• Act as the primary client contact for service delivery matters; build trust and manage expectations
• Translate client requirements into implementation plans, then lead execution to hit milestones, quality, and scope
• Define, evolve, and enforce service delivery policies, procedures, and governance to support consistency and scalability
• Lead, coach, and empower team members to meet SLAs, targets, and professional growth
• Monitor KPIs, SLAs, performance metrics; run root cause analyses and corrective actions
• Own post-implementation support and operational monitoring, including standby/after-hours as needed
• Interface with cross-functional teams to resolve escalations
• Conduct periodic service reviews with clients, incorporate feedback, and drive enhancements
• Advocate for and drive service automation, process improvements, and standardization
• Keep updated with IT service management best practices, trends, and technologies

Skills

Service delivery management

ITIL governance

Networking & WiFi

Linux / Web / DB

Stakeholder communication

Data-driven decision making

Tools

Networking technologies

WiFi technologies

Linux

Job description

TechStudio Solutions Pte Ltd is seeking a Service Delivery Manager to oversee end-to-end delivery of SaaS products and services. You will blend technical expertise with strong client-facing leadership to manage delivery, escalations, and continuous improvements across the service lifecycle.

The role requires 3+ years in service delivery or operations management within IT products and services, with a technology focus on infrastructure, networking, and IoT.