SaaS Implementation Principal Consultant, VP

CHARLES RIVER SYSTEMS, INC.; Singapore; On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player seeks a Principal Consultant to lead client engagements and drive successful SaaS implementations. This role is pivotal in ensuring customer satisfaction and adoption while also supporting business development efforts. The ideal candidate will possess strong analytical and interpersonal skills, along with a proven track record in managing complex client relationships. Join a dynamic team that values innovation and is committed to delivering exceptional service to large institutions in the financial sector. If you're ready to take on a challenging role that combines consulting, sales, and operations, this is the perfect opportunity for you.

Benefits

Generous medical care

Insurance and savings plans

Flexible Work Program

Development programs

Educational support

Paid volunteer days

Matching gift program

Qualifications

• 4+ years of experience implementing SaaS solutions for large enterprises.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Own client engagement and program management for Professional Services deployment.
• Identify areas for additional Software or Services through customer engagements.

Skills

SaaS Implementation

Client Management

Change Management

Business Intelligence

Analytical Skills

Problem-Solving

Interpersonal Skills

Education

Degree in Finance

CAIA or CFA designation

Tools

Business Intelligence Dashboards

Job description

Who we are looking for

As part of the Professional Services organization within Mercatus, the primary goal of the Principal Consultant will be ensuring successful Implementation and Configuration Services (“ICS”) to meet customer requirements while promoting customer adoption and providing a channel for the sale of other company Software and Services. This role is extremely critical as it takes the handoff of a client from a finalized Sales contract to ensuring that customer is effectively on-boarded (a consulting engagement that could last several months). As a senior hire on this team in high growth phase, this person has the unique opportunity to also support business development efforts heavily throughout the sales process. As such, the role is equal parts Sales, Client Management, and Operations, and it works closely with every area within the company while gaining a deep understanding of all areas of the business. The Principal Consultant will be the key interface to customer success and have consistent exposure to large private markets funds and multi-national companies. The key to this role is delivery – the Principal Consultant will lead the execution to deliver to client goals while being a trusted advisor to the client. The VP level is responsible for more complex, strategic clients.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As Principal Consultant you will

• Client Work: Own client engagement and program management of Professional Services deploymentManage customer relationship throughout ICS
  Guide customer to decisions / consensus and drive to deadlines assertively
  Lead requirements gathering with customer to ensure successful configuration specific to needs.
  Design ideal deployment outcomes for client. Heavy focus on end visuals in Business Intelligence for client use in reporting / analysis.
  Define deployment options for customer and outline key advantages / disadvantages
  Coordinate individual Business Managers responsible for various elements of customer integration
  Deliver final configuration to customer and complete onboarding
  Establish plan for Organization Change Management (“OCM”) within customer org, including leading Live Training and supporting post-ICS adoption phases with Account Manager
  
• Business Development: Sales / MarketingIdentify areas for other Software or Services within current customers through ICS engagements
  Drive proof-of-concepts for specific functional groups within prospective customers to illustrate successful deployments and value of SaaS
  Lead Trial account engagements for prospecting customers
  

What we value

• 4+ years’ experience implementing SaaS solution to private markets, i-banks, or Fortune 500
• Experience in Private Credit / Debt, Infrastructure investments, Private Equity, Fund / Portfolio Management
• Experience leading change management efforts across large enterprises (50+ people across regions)
• Ability to communicate equally effectively from C-level to entry level employees
• Strong interpersonal skills to manage client relationships
• Analytical with strong problem-solving skills
• Process efficient with heavy attention to detail
• Ability to proactively seek solutions and ways to improve performance
• Experience working with Business Intelligence dashboards / data modeling highly preferred
• Experience delivering corporate training, proof-of-concepts, and promoting software usage preferred

Education & Preferred Qualifications

• Degree in finance or business preferred
• CAIA or CFA designation highly preferred

Additional requirements

• Ability to travel as required for customer engagements (~ 30%), including internationally
• Adaptability and desire to work in fast-paced, changing environment

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.