Roving Customer Support Officers [Islandwide]

PERSOL; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is hiring Customer Service Officers to provide assistance at various locations. Responsibilities include responding to inquiries, managing queues, and providing administrative support. Ideal candidates should have a pleasant demeanor and the ability to work independently. Positions offer flexibility with working hours from Monday to Friday, and work will be near your home.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanor required.
• Ability to work independently and in a team.

Responsibilities

• Maintain a presence at the front counter for prompt assistance.
• Respond to customer enquiries efficiently.
• Track walk-in customer numbers during downtime.

Skills

Interpersonal Skills

Communication Skills

Tactful Customer Handling

Education

GCE 'O' Level

Job description

P-Serv is partnering with our client to hire for Customer Service Officers! Islandwide Location Available!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage

• Pleasant and professional demeanor with good interpersonal and communication skills

• Able to handle customer enquiries tactfully and manage queues efficiently

• Able to work independently and as part of a team

• Need to be roving to different offices / location depending on operation needs

• Willing to travel and work at various office locations across Singapore, depending on deployment and manpower requirements

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• Islandwide – Work near home!

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi