Rooms Division Manager - Holiday Inn Singapore Atrium

InterContinental Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel management company in Singapore is seeking a Rooms Division Manager to maximise revenue and enhance guest experiences. The ideal candidate will possess a degree in Hotel Management, have at least 2 years of experience in a similar role, and a passion for coaching and developing team members. This role offers a unique opportunity to drive performance in a dynamic hotel environment.

Qualifications

• At least 2 years of work experience in a similar capacity in a hotel environment.
• Have leadership experience and enjoy coaching team members.
• Team player who finds satisfaction in great teamwork.

Responsibilities

• Maximise revenue through effective use of company systems.
• Develop plans to increase occupancy and ADR.
• Create a great working environment for team performance.

Skills

Leadership

Coaching

Customer service

Team collaboration

Education

Degree in Hotel Management or Business Administration

Job description

Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Hit allpersonal/team sales goals and maximise profitability

prepare the departmental budget and financial plansincludingthe hotel marketing plan

People:

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues-recognisegood performance

Train colleagues to make sure theyhithotel revenue goalsto the standards we expectand have the tools they need to workeffectively

Drive a great working environment for teams to thrive - connect departments to create sense of one team

Develop and maintaingreat workingrelationships with key clients andoutside contactstoincrease revenue

Guest Experience:

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Ensure front office staff provides guests with prompt service, professional attention and personal recognition

Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

Responsible Business:

Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel

Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities

Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

Raise the awareness and reputation of your hotel and the brand locally–occasionallyacting as hotelrepresentative for media related enquiries

Identifyimprovements tomarketing activities and overall hotel sales performance and work withother departments

Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.

Accountabilities

This is the top rooms division job in a large hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office and housekeeping employees.

Requirements

Degree/ Diploma or certification equivalent in Hotel Management or Business Administration.

At least 2 years of work experience in a similar capacity in a hotel environment

Have leadership experience and enjoys coaching team members

Team player who finds satisfaction in great teamwork